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Operations, planning, forecasting, and execution expert focusing on the development, deployment, and continual operation of enterprise class organizations. 20+ years experience in operations including: product development, workforce planning, large and small team management, process development, implementation, organizational development, business intelligence, outsourcing, vendor management, contact center managment, programming, contracting, Salesforce administration, product development, development operations, and business continuity.Specialties: Salesforce administration, EWorkforce Management, metrics creation, p&l management, analytics, project management, workforce planning, network administration, facilities planning, short and long term forecasting, new site implementation, outsourcing, global contact center management, business intelligence, contact center and office technologies.
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Vice President OperationsStudionow Jan 2019 - PresentNashville, Tn, UsDirectly Oversee:Forecasting, P&L ManagementTechnology Operations, Network, Management, and Development. Salesforce administration.Helpdesk Management: Internal and ExternalBusiness Development - Account Management and new client onboarding. Contracting, and vendor management.Business Process Improvement - Resources and scalability -
Senior Director - Production Services GroupStudionow Aug 2018 - PresentNashville, Tn, Us
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Director Of OperationsStudionow Oct 2010 - PresentNashville, Tn, Us-Directly oversee all aspects of StudioNow's Scaled Video and Enterprise Productions segments including: call center operations,staffing, planning, forecasting, scheduling, space planning, metrics, analytics, business intelligence, and client account management.-Developed career path solutions for current employees to increase retention and share talent (10% annualized attrition)-Increased margins year over year by 10% through business model changes that drove more work internal to more efficiently utilize current staff-Received highest year end performance rating (Exceptional) for the years 2011 to 2017 (Top 2% of AOL employees) -Nominated for a Nashville Emerging Leader Award (NELA) for significant accomplishments in Business Services-Featured in the Tennessean in December 2011 as “Next Up” for promising up and coming executives in Nashville
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Call Center Operations Senior ManagerDell Inc Jan 2008 - Oct 2010Round Rock, Texas, Us-Responsible for all Call Center Operations activities for Dell Europe Consumer Sales call centers for Dell Europe Consumer call centers.-Built and implemented planning and execution processes for Workforce Planning, Scheduling, Reporting, and Forecasting for 8 European call centers in 4 different countries-Single point of accountability for adherance to financial forecast modeling for headcount and non agent spans of control. -
Retail Planning And Forecasting Consultant - Dell Direct StoreDell Inc Jan 2006 - Jan 2008Round Rock, Texas, Us-Capacity Planner and Forecaster for Dell Direct Store retail operations.-Plan headcount for 1,000+ HC organization based on demand forecast across over 250 retail locations.-Prepare monthly hours budgets based on sales forecasts, opex constraints, and seasonality.-Adjust forecasts for headcount and sales based on actual performance across each locations-Recommend changes to the business productivity assumptions to bring capacity into parity and to ensure service levels are met.
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Planning And Forecasting Advisor - Business Sales Customer CareDell Inc Jan 2005 - Jan 2006Round Rock, Texas, Us
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Planning And Forecasting Senior Analyst - Consumer SalesDell Inc Jan 2003 - Jan 2005Round Rock, Texas, Us
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Planning And Forecasting Senior Analyst - Consumer CareDell Inc Jan 2002 - Jan 2003Round Rock, Texas, Us
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New Hire Sales TrainerDell Inc Jan 2001 - Jan 2002Round Rock, Texas, Us
Brooks Hofstetter Skills
Brooks Hofstetter Education Details
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University Of Tennessee, KnoxvilleFinance -
Montgomery Bell AcademyHigh School
Frequently Asked Questions about Brooks Hofstetter
What company does Brooks Hofstetter work for?
Brooks Hofstetter works for Studionow
What is Brooks Hofstetter's role at the current company?
Brooks Hofstetter's current role is Vice President Operations.
What is Brooks Hofstetter's email address?
Brooks Hofstetter's email address is br****@****wow.com
What is Brooks Hofstetter's direct phone number?
Brooks Hofstetter's direct phone number is +161526*****
What schools did Brooks Hofstetter attend?
Brooks Hofstetter attended University Of Tennessee, Knoxville, Montgomery Bell Academy.
What skills is Brooks Hofstetter known for?
Brooks Hofstetter has skills like Cross Functional Team Leadership, Management, Strategy, Analytics, Leadership, Salesforce.com, Forecasting, Vendor Management, Project Management, Business Analysis, Account Management, Process Improvement.
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