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Motivated, accomplished professional with extensive technical, problem-solving and leadership skills developed over 25 years in various information systems security, network, infrastructure, support, and management positions. PROFESSIONAL ACCOMPLISHMENTS• Created an enterprise Identity and Access Management program to maintain confidentiality, integrity and access to critical company and customer data while implementing necessary security and privacy controls to meet all SOX, HIPAA, GDPR, CCPA and other regulatory requirements.• Negotiated global MPLS contract renewals with key providers resulting in over $1.5M reduction in annual operating expenses.• Championed the creation, approval and publication of a global documentation set including key policies, strategies, architectures, and standards covering all network and communications services. Documentation enabled delegation of additional support responsibilities to regional and site IT teams.• Successfully integrated diverse IT data center, cloud, network, security, infrastructure, and applications environments as part of mergers and acquisitions while maintaining strict control and disposition of intellectual property, business data and hardware assets.• Created an IT Infrastructure Program Management Office to coordinate with similar groups in IT Applications, Implementation, and Business Sectors in order to maintain proper project governance, prioritization, budget control, and reporting.• Coordinated corporate IT response and remediation efforts for internal and external audits including successful quarterly and yearly Sarbanes Oxley compliance evaluations of IT general controls and processes.Specialties: Network, Identity and Information Security Policies, Procedures, Technologies; Mergers and Acquisitions; IT Vision and Strategy: Data Center consolidation and Cloud migrations; Strong Customer Focus; Team Leadership and Management; Written and Verbal Communications; Lean IT and Six Sigma; Project and Program Management; Infrastructure Management; ITIL Processes; Vendor Management; Contract Management
Perfectserve
View- Website:
- perfectserve.com
- Employees:
- 321
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It Director - Cybersecurity And Shared ServicesPerfectserveLoveland, Co, Us
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Director, Head Of It Operations And InfrastructureSitusamc Aug 2023 - Jul 2024New York, Ny, UsResponsible for all SitusAMC IT Operations and Infrastructure with a focus on M&A due diligence, cloud migrations, SaaS implementations and support.• Managed a global team of 93 FTE across DevOps, Network, Operations, Engineering, IAM, EPM, and Service Desk teams with a goal to maintain the best talent while continuing to grow and expand team capabilities and skills• Responsible for all enterprise IT operations and infrastructure spend with monthly and quarterly reporting to finance and executive leadership • Delivery of all systems implementations and deployments for the SitusAMC suite of internal and client applications -
Director It Operations And IamSitusamc Feb 2022 - Jul 2024New York, Ny, UsResponsible for the overall SitusAMC IAM program and End-Point-Management services• Process owner for all access management ITIL/ITSM policy, processes, and procedures • Working with the Information Security, Risk and IT audit teams, put in place the necessary technologies, tools, teams, and processes to minimize risk and provide the systems and services access team members need to fulfill their responsibilities• Focused on least privilege and role-based access models to limit liability and satisfy key compliance and client requirements• Responded to monthly, quarterly and annual SOC and client audit requests and evidence discovery as necessary to satisfy internal and external reviews
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It DirectorDavita Dec 2011 - Jan 2022Denver, Co, UsDirector, IT Operations and Infrastructure -Enterprise Identity and Access Management (2015-2022)Responsible for Davita’s enterprise Identity and Access Management program with focus on architecture, engineering, development, provisioning and certification of global access. Created an enterprise program to ensure confidentiality, integrity and access to data while implementing necessary security and privacy controls to satisfy all regulatory and company requirements.Director, IT Operations Service Management (2011-2015)Responsible for all global infrastructure operations projects and service management including portfolio management across security, network, telecom, datacenter, server, and storage as well as ITIL based processes for incident, problem, change, and release/deployment. -
Member Board Of DirectorsSister Carmen Community Center Apr 2014 - 2017Lafayette, Colorado, UsSister Carmen Community Center provides assistance to residents of East Boulder County who are in need, without discrimination -
Senior It DirectorFlextronics Feb 2009 - Aug 2011Austin, Texas, Us• Responsibility for all global network and telecom services including MPLS connectivity for 170+ WAN sites; consolidated IP telephony with VoIP toll bypass and SIP standardization; Mobile, cell, PDA services; integrated voice, web, and video conferencing; data center LANs and load balancers; partner, supplier and Internet connectivity.• Developed and implemented ITIL based processes, methods, and tools to ensure that:o Flextronics's communications systems are performing to design expectations.o System failures are quickly identified and corrected.o Technical staff, tools and test equipment are in place to identify and correct performance affecting faults in a timely mannero Changes are managed, approved and communicated as per change management policies• Used a clear understanding of how electronic communications impacts business projects in Flextronics to provide technical vision and promote the utilization of appropriate technologies and implementation models to meet business requirements and objectives. Examples include deployment of global tele-presence and high definition video conferencing, consolidated instant messaging and other unified communications tools, and support of cloud and numerous Internet-based SaaS services. • Acted as intra- and inter-company liaison for all network and telecom topics and provided technical guidance and leadership to Management to enhance their understanding of telecommunications and networks.• Managed all SOX and compliance requirements in the Flextronics’ network environment with no material deficiencies.• Directed a globally disperse team of over 40 network professionals including a large global network operations (level one and level two support) team in India.• Forecast and managed complete P&L for corporate network and communications cost centers totaling more that $25M annual operating expenses. -
It DirectorFlextronics Oct 2007 - Feb 2009Austin, Texas, Us• Coordinated all projects related to the Data Center Consolidation Program for the migration of former Solectron data center applications, systems, and data into the Flextronics Data Center in Sacramento, CA.• Managed overall Data Center Consolidation budget for capital expenses, one-time charges, and necessary operating expenses across all projects. • Facilitated the build-out of the new Flextronics global disaster recovery data center in Hong Kong with complete hardware infrastructure setup including power, cooling, racks, cabling, tape library, job scheduling/print/backup/name services systems.• Created a distributed IT PMO by setting up the IT Infrastructure Project Management Office to provide the necessary budgetary, resource, milestone, and timeline management of the complete portfolio of IT infrastructure projects. • Managed and retained a qualified project management staff to execute specific business plans in all areas of infrastructure architecture, planning, operations, and service delivery.
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It DirectorFlextronics Apr 2007 - Oct 2007Austin, Texas, Us• Managed and retained a qualified infrastructure staff to design and build the business critical IT infrastructure architecture, planning, compliance, and security models necessary for the company to succeed.• Provided direction for the architecture of distributed technology services as related to back office support; E-mail, messaging services, Active Directory, server architecture and consolidation, storage management and application integration.• Lead the compliance team to create, maintain and deliver Infrastructure policies, standards and procedures and conduct final reviews of documents ready for publication.• Worked closely with other members of the global IT organizations including site and regional team as well as business units on infrastructure and other global IT projects such as data center strategy, disaster recovery, Exchange/AD migration, and Webmethods re-architecture.• Responsible for leading the Global IT Security team to define, develop and support the Information Security program for the company including both technical and process controls.• Broadly oversaw the integrity, confidentiality, and availability of the company's information systems and business data. Served as the CISO for the company. • Identified information security goals and objectives consistent with corporate and IT strategic plans. Provided consultation to the CIO and executive staff on relevant security concerns.
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It ExecutiveRam Consulting 2011 - 2011
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Electronic Security Senior Staff EngineerSeagate Dec 2006 - Apr 2007Fremont, Ca, Us• Served on the global e-Security team providing IT security governance and consultation to all Seagate IT and business units. • Facilitated integration of Maxtor’s IT security program and infrastructure systems into Seagate’s network environment. -
Senior It Manager, InfrastructureMaxtor (Acquired By Seagate) Oct 2004 - Dec 2006Us• Demonstrated exceptional project management skills in planning, coordinating, and overseeing facilities' compliance with applicable governmental regulations, internal policies and procedures.• Oversaw day-to-day activities while effectively managing all facets and phases of Maxtor’s Longmont site IT infrastructure including help-desk, desk-side, server, network, telecom, and security teams as well as Maxtor global WAN infrastructure.• Supervised personnel in work allocation, training, performance review, and problem resolution.• Designed, developed and implemented processes and procedures to streamline IT response and resource utilization.• Actively provided IT infrastructure design, direction and support for the global information security program including: Internet and Intranet web and application environments, email environment, ERP and CRM systems, and engineering change management and issue tracking systems. • Planned the development, implementation, and support of information technology projects and initiatives focused on business process agility and continuity. • Coordinated infrastructure change management activities with applications support teams and business owners in order to maintain maximum availability and systems performance. -
Sr. Infrastructure Specialist, Security ArchitectEds (Maxtor Account) Apr 2001 - Oct 2004Managed Maxtor's global information security program and developed the security incident response team and procedures.Authored and coordinated implementation of Maxtor global information security policies for access control, acceptable use, remote access, and windows administration.Assisted with the development of Intellectual Property policies, procedures, and technical controls.Facilitated infrastructure design and support for Maxtor's Internet email, web, DNS, and extranet environments.Coordinated information security response team for security incidents including virus outbreaks, intrusion attempts, and other violations of access control and acceptable use policies. Assisted with the releases of new websites, code change releases for existing websites, and website and database migrations to new serversHandled day-to-day operations support for Maxtor's firewalls, intrusion detection systems, vulnerability scanning services, and VPN devices.
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Technical Director, Western RegionMeta Security Group/Metasys 2000 - 2001Handled all technical project management and resource allocation for regional information security consulting sales pursuits.Led on-site engagement teams working on regulatory compliance projects to satisfy newly emerging requirements including HIPAA, GLBA, SOX as well as other internal controls. Authored and edited final deliverable for successful engagements including risk assessments and data protection/encryption systems design.
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Director, Computing And Electronics ServicesUniversity Of Colorado/Jila 1983 - 2000Denver, Colorado, UsDirector of Computing and Electronics (1994-2000):Hired, trained, mentored and supervised professional team that provided infrastructure, applications, database, and engineering support services to research faculty and staff. Liaised between central university IT management and third party vendors on key information technology projects such as research network access, wireless security, central user authentication, and campus incident response and support. Senior Telecommunications Specialist (1986-1994):Provided network and security design, configuration and support in addition to server administration and repair services.
Ralph Mitchell Skills
Ralph Mitchell Education Details
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University Of Colorado BoulderEconomics
Frequently Asked Questions about Ralph Mitchell
What company does Ralph Mitchell work for?
Ralph Mitchell works for Perfectserve
What is Ralph Mitchell's role at the current company?
Ralph Mitchell's current role is IT Director - Cybersecurity and Shared Services.
What is Ralph Mitchell's email address?
Ralph Mitchell's email address is ra****@****ita.com
What is Ralph Mitchell's direct phone number?
Ralph Mitchell's direct phone number is +130382*****
What schools did Ralph Mitchell attend?
Ralph Mitchell attended University Of Colorado Boulder.
What are some of Ralph Mitchell's interests?
Ralph Mitchell has interest in Social Services, Children, Economic Empowerment, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is Ralph Mitchell known for?
Ralph Mitchell has skills like Data Center, It Management, Vendor Management, Disaster Recovery, It Operations, Program Management, Itil, Cloud Computing, Integration, Storage, It Strategy, Process Improvement.
Who are Ralph Mitchell's colleagues?
Ralph Mitchell's colleagues are Rachael Lam, Mha, Sandra Banks, Karessa J., Patrick Hesse, James Lawson, Cfa, Cpa, Preston Knight, Melissa Whitehead.
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