- Generating leads and attracting new prospects - Identifying and selecting reputable and safe carriers for freight services - Providing customers with shipping quotes - Booking orders with carriers - Assisting to prepare carriers for loads - Tracking status of loads - Collaborating with shippers, carriers, and dispatchers to manage scheduled collections and drop-offs. - Keeping accurate records of relevant activities - Updating customers on status of shipments, and assisting with other inquiries - Maintaining current knowledge of market trends in transportation marketplace

Responsible for the oversight of all club operations to ensure an exceptional member experience. Created a work environment that supports the culture of the organization and drives member engagement. Selected, developed, and led the team to drive the success of club priorities and goals. - Coordinated and executed hiring, orientation, and training of new team members.- Created staff schedules, provided backup support as needed.- Administered and process employee timecards and payroll reports for bi-weekly payroll - Managed financial resources for expenditures, maintained receipts and invoices.- Conducted bank deposits.- Ordered club supplies and retail products.- Ensured the team was aware of marketing efforts and trained on all marketing promotions.- Worked with the Personal Trainer Leader to promote and manage all personal training.- Assessed and assisted in emergency situations.- Set assigned tasks and led team members in a safe and efficient manner.- Modeled behaviors to provide an outstanding member experience; coached and inspired others to do the same.- Managed team member performance; provided feedback to team members regularly.- Submitted all employee changes (status, schedule, pay, etc.) in a timely manner.- Connected with members on the club floor, offering assistance and showed support for their fitness goals while upholding club policies.- Resolved escalated member concerns and partnered with Regional Manager when needed.- Performed prospective member calls and tours, assessing their membership needs.- Executed retail transactions with accuracy and drive sales goals.- Ensured restrooms are clean and sanitized, stocked and clutter-free by creating & following the routine cleaning schedule.- Promptly addressed maintenance and facility concerns such as broken and/or missing equipment through communication with the Regional Manager team.

- Coordinated shipping and receiving of freight for small to mid-sized businesses- Communicated with carriers and customers to ensure successful shipping transactions, which result in increased customer satisfaction and repeat business activities.- Negotiated and maintained market freight rates- Business developments for securing and maintain new customer accounts- Managed carrier compliance to adhere to DOT regulations/ state/federal laws- Monitored customer account status to ensure compliance for accounts receivable- Managed service expectations to minimize impact on customers- Proactively identify and report problems and swiftly implement resolutions of multiple issues.- Maintained, tracked and analyzed all shipments by carriers for customers.- Prepared statistical data for contract negotiations and participating in negotiations.- Evaluated existing capabilities and establish new systems and processes for the tracking, measurement, reporting, and analysis of all traffic.

- Scheduling drivers to make freight deliveries or collect shipments - Communicating with customers about freight details, delivery or pickup times, and special handling requests - Planning pre-determined routes and accommodating route changes as needed - Preparing dispatch documents, as well as generating freight bills and invoices - Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times - Keeping track of transportation regulations and laws to ensure that truck drivers comply - Reviewing drivers’ logs, including dispatched calls and arrival times - Monitoring truck repairs and maintenance schedules - Logging customer shipping schedules and complaints

Leadership development program in the Mid-Con area. - Liaised with different crews to get experience with many types of unique fracturing jobs. - Utilized the competency system to acquire knowledge needed to perform jobs with the highest possible service quality.- Assisted in daily operations (delivering proppant, assisting in pump maintenance, operating the blender, performing quality assurance), as well as providing training to other employees as requested/needed.- Supervised successful, efficient, and professional delivery of products and services- Promoted good customer relations at the wellsite by demonstrating a customer service focus on all jobs performed- Established and maintained effective communication between all parties both on location and back at the office to ensure all working information was the same

- Supervised a team of 30 employees- Recruited and trained staff, set & monitored production goals, tracked daily postage usage, drafted weekly schedules for all 3 shifts that allowed adequate coverage in anticipation of production forecast.- Prioritized tasks, utilized time management, and delegated properly to ensure duties were done in an efficient manner.- Self-motivator that had the trust of upper management as the lone supervisor in the building on the evening & night shifts.- Tracked postage usage ($3-5MM/month) for the Insertion department and provided daily reports for upper management.- Gathered and communicated information about employees, production, equipment, quality concerns, and various trends to upper management staff to improve the current workflow process.- Increased team performance by establishing and tracking daily production goals, along with creating incentive goals that motivated the team to maintain a high level of output, while staying within the quality control guidelines. - Results were a 10% increase (3MM) in documents mailed out per month on 1st shift alone, which afforded the site the opportunity to take on more work. Also led to a 15% increase in overall production efficiency (3,700-4,200 pieces per operator per hour).- Coordinated team schedules with the increased workload for Tax season in January 2010, allowing for the production of 3.218MM statements in one day.- Streamlined daily tasks by creating processes to automate large amounts of data that cut data gathering time by 75% and allowed more time to assist the team and streamline the process.- Increased employee knowledge by assisting with job enrichment and cross-training across departments. Directly trained 6 subordinates who became Team Leads on each of the 3 shifts.- Created initiative to cut production waste by 40% per shift by simply consolidating large, industrial-sized recycle bins to much smaller hand-held totes at each of the 20 machines.