• Offer academic support and assistance for over 200 students per semester• Collaborate with course leads to ensure seamless grading process and 72-hour assignment turnaround time• Review 50+ weekly assignments for content and clarity, offering constructive advice for improvement

• Managed relationships with over 3,000 unique customer accounts, resulting in 10% increase in customer renewals.• Redesigned customer prize fulfillment process, increasing outbound payment speed by 50%.• Facilitated connections with 250+ high value customers and identified opportunities for new business, enhancing company revenue by 15%.• Led team of 7 direct reports to ensure 24-hour turnaround for customer inquiries and escalations.• Boosted customer satisfaction index (CSI) by 20% through procedural streamlining.• Oversaw $2,500,000 annually through management of customer prize fulfillment process including prize check distribution and reconciliation.

• Developed and executed a comprehensive training program for 10 new hires.• Reduced annual costs by $190,000 through lean restructuring and wasteful program elimination.• Led registration, material ordering, vendor collaboration and staff supervision for live fantasy football draft event for 350 participants.• Conceptualized targeted marketing campaigns increasing year-to-year customers by 15%.• Implemented and managed annual production calendar outlining all support activities required for each game/promotion.

• Designed and administered Trip Logistics Questionnaire, reducing turn-around time for services by 50%• Developed training program and operations manual for team of 8 vacation liaisons• Produced 100% of copy and content directly appearing on website