Bobby Broughton, Cist

Bobby Broughton, Cist Email and Phone Number

CO-CEO at WPAligned @ WPAligned
Bobby Broughton, Cist's Location
Lancaster, South Carolina, United States, United States
Bobby Broughton, Cist's Contact Details

Bobby Broughton, Cist work email

Bobby Broughton, Cist personal email

n/a
About Bobby Broughton, Cist

Thanks for checking out my profile! I've been in the IT industry for more than 15 years, and in the hosting/web industry since 2006. Now, I use everything I've learned to help Web Agencies grow, scale, and automate!

Bobby Broughton, Cist's Current Company Details
WPAligned

Wpaligned

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CO-CEO at WPAligned
Bobby Broughton, Cist Work Experience Details
  • Wpaligned
    Co-Ceo
    Wpaligned Jun 2021 - Present
    We build solutions that enable Web Agencies to scale!
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  • Gridpane
    Customer Care Manager
    Gridpane Oct 2018 - Jun 2021
    Global
    • Managed a global support team of customer care representatives, providingcoaching, mentoring, and performance feedback to ensure customer serviceexcellence.• Developed and implemented customer care policies and procedures toimprove overall customer satisfaction.• Oversaw daily operations of the customer care department, including inboundand outbound call center activities, customer issue resolution, and accountmanagement.• Collaborated with cross-functional teams, including sales, marketing, andproduct development, to improve customer experience and drive revenuegrowth.• Analyzed customer feedback and data to identify trends, patterns, andopportunities for process improvement.• Implemented and managed customer care technologies, including CRMsystems, call center software and knowledgebase.• Assisted the Development Team with new product releases and qualityassurance testing.
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  • Precisely Managed
    Ceo
    Precisely Managed Jun 2008 - Jan 2020
    Lancaster, Sc
    Precisely Managed is a full service provider of web design, hosting, and more.
  • Lci-Lineberger Construction
    It Manager
    Lci-Lineberger Construction Aug 2017 - Aug 2019
    Lancaster, Sc
    • Managed the full range of IT functions, including network administration,server maintenance, help desk support, software deployment, and informationsecurity.• Implemented a VoIP system that improved collaboration and efficiency whilereducing costs.• Developed and implemented an IT asset management program that improvedtracking and accountability of hardware and software across the organization.• Worked closely with business leaders to identify and prioritize technologyinitiatives that aligned with strategic goals and supported growth objectives.• Led disaster recovery planning and testing efforts, ensuring businesscontinuity in the event of an outage or other disaster.• Implemented and enforced IT policies and procedures that ensuredcompliance with regulatory requirements and protected the company'sinformation assets.• Engineered, deployed, and managed VMware environment and infrastructure.
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  • Agfirst Farm Credit Bank
    System Security Administrator
    Agfirst Farm Credit Bank Jan 2014 - Aug 2017
    Columbia, Sc
    • Led a four-person team of identity and access management (IAM)professionals responsible for supporting access controls and daily operationsof over 5000 employees.• Designed and implemented identity and access management (IAM) strategiesand frameworks to safeguard company assets.• Developed policies, procedures, and standards related to IAM and enforcethem across the organization.• Conducted regular assessments of IAM controls and providedrecommendations to improve them.• Provided guidance and training to other IT staff on IAM best practices.• Developed and maintained relationships with vendors and stakeholders toensure successful implementation of IAM solutions.• Conducted periodic access reviews and ensured compliance with regulatoryrequirements.• Implemented and managed Single Sign-On (SSO) solutions and multi-factorauthentication (MFA) systems.• Led Sarbanes-Oxley (SOX) Critical Reporting and auditing of all server access,file permissions, etc.
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  • York County Government
    System Engineer
    York County Government Mar 2013 - Jan 2014
    York, Sc
    • Led systems team in maintaining and supporting Active Directory environmentresponsible for 1,300 users across thirty-one (31) departments; Led teamtasked with creating a two-way forest trust, enabling DHCP and DNSservices for fourteen (14) subnets, creating universal and department-levelGroup Policy Objects for shortcuts, mapped drives, logon banners, companywallpaper, etc., and establishing an Active Directory user, security group andOU layout suitable to company’s organizational chart.• Managed a team of IAM professionals and led projects related to IAMimplementation and maintenance.• Managed and supported VMware Infrastructure and environment responsiblefor supporting critical services and operations.• Administered and maintained backup systems for a large environmentensuring high availability and data integrity.• Developed and maintained backup policies and procedures for variousoperating systems, applications, and databases, including Windows Server,SQL Server, Oracle, and Exchange Server.• Monitored backup jobs and diagnosed issues to ensure successful completionof backups and timely recovery of data in case of disasters or system failures.• Performed regular backup testing and validation to ensure the recoverabilityof critical data and applications.
  • Founders Fcu
    Systems Infrastructure Analyst
    Founders Fcu Sep 2006 - Mar 2013
    • Engineered, deployed, and maintained a large VMware environmentincluding vCenter, vRA, VRO. This including an EMC SAN, Fiber ChannelNetworking, Dell Hypervisors, and additional supportinginfrastructure.• Migrated over two hundred (200) physical servers into the VMwareenvironment to convert and consolidate into an entirely virtualized footprint.• Engineered, deployed, and supported NetBackup solution to safeguard andrestore the VMware environment in case of critical incidents.• Diagnosed and resolved technical issues related to VMware infrastructure andenvironment.• Developed and implemented scripts to support the infrastructure andintegrate varied applications.• Collaborated with engineering and architecture staff to design and implementa uniquely optimized virtual server platform solution for the business.• Assisted on project plans and documentation for hardware/softwaredeployments and changes.

Bobby Broughton, Cist Education Details

Frequently Asked Questions about Bobby Broughton, Cist

What company does Bobby Broughton, Cist work for?

Bobby Broughton, Cist works for Wpaligned

What is Bobby Broughton, Cist's role at the current company?

Bobby Broughton, Cist's current role is CO-CEO at WPAligned.

What is Bobby Broughton, Cist's email address?

Bobby Broughton, Cist's email address is bo****@****ing.com

What is Bobby Broughton, Cist's direct phone number?

Bobby Broughton, Cist's direct phone number is +180380*****

What schools did Bobby Broughton, Cist attend?

Bobby Broughton, Cist attended University Of South Carolina.

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