Hannah B. Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

• Revamped and facilitate quarterly sales trainings for 21 staff members, which increased membership close rate by 100%• Conduct outreach with 10-12 B2B connections per month to collaborate on community events• Monitor KPIs weekly to strategically increase 30-day gross revenue by 28% in 3 months• Implemented contract supplement to increase transparency with membership policies, which reduced complaints by up to 90%• Grew 30-day gross revenue by 28%, to $31K+, in 9 months• Grew membership base to 230+, which is the highest it has been in 8 months• Train all new employees, including 12 to date; run payroll and schedule 21 employees.• Manage social media marketing by posting on all 3 social media accounts

Dallas, Texas, United States

• Attained close rate of 50%+ for new members• Spearheaded and participated in marketing events with 75 average attendees to achieve brand awareness• Co-created sales training for the studio of 15 people, which led to increasing close rate to 60%• Served as second in command to manager to resolve customer disputes and maintain satisfaction levels of 94%• Generated weekly reports to grow customer service to 95% and font desk sales by up to 30%.• Ran 2 studio social media accounts to grow studio awareness and generate new leads

Plano, Texas

• Ran and exceeded KPI goals weekly to grow close rate by 35% with 10%+ increase in revenue• Promoted 7 employees, the highest number of promotions across 35 studios• Submitted 3 quarterly marketing events and attended 3 annually to generate leads and sales• Conducted interviews for 30 candidates, hiring 40% each month across 35 studios• Coordinated with corporate to promote and run 6 challenges each year• Facilitated all studio meetings once a month with 10 team members.

• Achieved close rate of up to 70% regularly• Mitigated and triaged 20 customer concerns monthly to maintain satisfaction rate of 89%• Conducted 60+ sales calls and close 2 sales daily.• Managed cancellations, suspensions, upgrades, and downgrades; created email templates for respective messaging, which has become standard practice

• Worked across 5 locations, and selected to support opening of new studio.• Conducted 60+ sales calls and close 2 sales daily.

Dallas, Texas