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Tim C. B. Email & Phone Number

Head of Account Management at Dusty Robotics
Location: Washington DC-Baltimore Area, United States, United States 6 work roles 1 school
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Current company
Dusty Robotics
Role
Head of Account Management
Location
Washington DC-Baltimore Area, United States, United States
Company size
94 employees

Who is Tim C. B.? Overview

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Tim C. B. is listed as Head of Account Management at Dusty Robotics, a company with 94 employees, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Tim C. B..

Tim C. B. previously worked as Team Lead, Customer Success Manager at Dusty Robotics and Senior Customer Success Manager, Enterprise at Procore Technologies. Tim C. B. holds Bachelor’S Degree, History from Barton College.

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Email format at Dusty Robotics

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Dusty Robotics

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Profile bio

About Tim C. B.

Dynamic and multifaceted Senior Customer Success Manager with 7+ years of experience and success in client/customer relationship building, retention, and satisfaction. Influential leader with the capacity to promote professional growth while boosting team productivity. CSM expert with a hands-on background in construction software, construction management, museums, archives, social media, research, museum education, and government.Additionally, I am skilled in developing and maintaining positive customer relationships while helping them get the most out of products and services. Adept at understanding customer needs and offering tailored solutions, I possess a proven track record of developing innovative approaches to resolving customer service issues while working collaboratively with cross-functional teams to achieve shared objectives. More importantly, I am committed to customer satisfaction and dedicated to delivering a high-quality service experience.Notable competencies and highlights of my experience include the following:➝ Achieved a growth from $5.3M to $7.7M in yearly recurring revenue with enterprise and strategic clients through executive relationships.➝ Led the implementation of the successful planning approach for my entire business book while identifying whitespace for growth potential.➝ Pioneered in organizing an Executive experience where customer and Procore executives met to discuss pressing issues.➝ Spearheaded in maintaining a $7M+ book of business by working with current Enterprise and Strategic clients to ensure excellent customer interaction, including business reviews, on-site meetings, and industry events.➝ Mentored new peer Customer Success Managers and achieved individual and team goals while collaborating with cross-departmental teams, driving change, and scaling operations by capitalizing on four years of account management experience focused on enterprise clients.If you are interested in learning more about my credentials and principles, please contact me at timoty12@gmail.com or here on LinkedIn.Expertise: Strategic Leadership | People Management | Project Management | Customer Success Advocacy | Program Management | Team Development | Training & Development | Mentoring & Training | Forecasting | Current Book of Business

Current workplace

Tim C. B.'s current company

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Dusty Robotics
Dusty Robotics
Head of Account Management
Washington, DC, US
Website
dustyrobotics.com
Employees
94
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6 roles

Tim C. B. work experience

A career timeline built from the work history available for this profile.

Team Lead, Customer Success Manager

Current
Dusty Robotics

➝ Analyzed customer usage data to identify churn risks and implemented strategies to improve retention rates and satisfaction.➝ Fostered long-term client relationships, driving deeper engagement and identifying upsell opportunities to maximize customer value.➝ Led and developed the customer success team as a player-coach, driving team performance and.

Mar 2023 - Present

Senior Customer Success Manager, Enterprise

Procore Technologies

Washington, DC

In this role, I accomplished growth for a $5.3M original renewal book into $7.7M in 2021 with GRR at 96.03% and NRR at 145.34%. I manage a $7M+ book of business by collaborating with Enterprise and Strategic clients on business reviews, on-site visits, and industry events. Moreover, I collaborate with key customer decision-makers and executives to analyze.

Nov 2015 - Dec 2022

Office Engineer

Parsons Brinckerhoff In The Usa

1401 K St NW #701, Washington, DC 20005

During my service, I served as PROCORE administrator for managers and project teams, providing support and recommendations for 25 departments. I employed strategic leadership in successfully implementing PROCORE (construction management web-based data system) as the project management system for WMATA's $1.08B yearly capital campaign. Furthermore, I.

Nov 2013 - Nov 2015

Archive Technician

Smithsonian Institution

600 Maryland Ave SW Washington DC, 20024

In this position, I achieved an execution rate of 100% for effectively and efficiently transferring items through to the management staff. I acted as a Contracting Officer Technical Representative on multimillion-dollar contracts, designing and executing change orders, contract changes, along with pre-construction notifications based on Smithsonian.

May 2009 - Dec 2013

Engineering Assistant

Smithsonian Institution

600 Maryland Ave SW Washington, DC 20024

  • Independently managed large scale archiving projects including historic drawings, contractor documentation, submittal samples such as glass or tile, and correspondence to and from contractors ensuring that they were.
  • Managed archival functions for the construction projects of the Smithsonian by seeking information from multiple sources, such as, resident engineering offices, construction contracting officers, management assistants.
  • Independently developed an archiving system for the Construction Management Division to effectively store contract and construction documents.
Mar 2007 - May 2009
Team & coworkers

Colleagues at Dusty Robotics

Other employees you can reach at dustyrobotics.com. View company contacts for 94 employees →

NZ Nina Ziwei Chen Nina Ziwei Chen Colleague at Dusty RoboticsPalo Alto, California, United States, United States View → GP Gordon Perry Gordon Perry Colleague at Dusty RoboticsSan Francisco Bay Area, United States View → LB Levi Bejenaru Levi Bejenaru Colleague at Dusty RoboticsConcord, California, United States, United States View → AQ Andre Quiazon Andre Quiazon Colleague at Dusty RoboticsSan Francisco Bay Area, United States View → UG Uttam Gorai Uttam Gorai Colleague at Dusty RoboticsJamshedpur, Jharkhand, India, India View → MG Michael Galligan Michael Galligan Colleague at Dusty RoboticsSan Francisco, California, United States, United States View → SN Scott Nyborg Scott Nyborg Colleague at Dusty RoboticsSanta Barbara, California, United States, United States View → BA Bashar Audi Bashar Audi Colleague at Dusty RoboticsSan Francisco, California, United States, United States View → JY Jon Yochum Jon Yochum Colleague at Dusty RoboticsBrick, New Jersey, United States, United States View → SS Sudhiksha Shanbhag Kota Sudhiksha Shanbhag Kota Colleague at Dusty RoboticsSan Jose, California, United States, United States View →
1 education record

Tim C. B. education

FAQ

Frequently asked questions about Tim C. B.

Quick answers generated from the profile data available on this page.

What company does Tim C. B. work for?

Tim C. B. works for Dusty Robotics.

What is Tim C. B.'s role at Dusty Robotics?

Tim C. B. is listed as Head of Account Management at Dusty Robotics.

Where is Tim C. B. based?

Tim C. B. is based in Washington DC-Baltimore Area, United States, United States while working with Dusty Robotics.

What companies has Tim C. B. worked for?

Tim C. B. has worked for Dusty Robotics, Procore Technologies, Parsons Brinckerhoff In The Usa, and Smithsonian Institution.

Who are Tim C. B.'s colleagues at Dusty Robotics?

Tim C. B.'s colleagues at Dusty Robotics include Nina Ziwei Chen, Gordon Perry, Levi Bejenaru, Andre Quiazon, and Uttam Gorai.

How can I contact Tim C. B.?

You can use AeroLeads to view verified contact signals for Tim C. B. at Dusty Robotics, including work email, phone, and LinkedIn data when available.

What schools did Tim C. B. attend?

Tim C. B. holds Bachelor’S Degree, History from Barton College.

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