Technical Strategy and Planning: Develop and implement the technical vision and strategy aligned with the company's overall business objectives. Identify emerging technologies and trends that can drive innovation and improve operational efficiency. Build and manage a high-performing technical services team, including IT infrastructure, software development, network operations, and support services. Provide guidance, mentorship, and professional development opportunities to team members.Project and Program Management: Oversee the planning, execution, and delivery of complex technical projects and programs.IT Infrastructure and Operations: Define and execute strategies for managing the organization's IT infrastructure, including servers, networks, data centers, cloud services, and security systems. Ensure the availability, reliability, and scalability of technical services.Technology Evaluation and Procurement: Evaluate and select technology solutions, tools, and vendors that align with the organization's needs. Negotiate contracts and manage relationships with technology partners and suppliers.Collaboration and Stakeholder Management: Collaborate with cross-functional teams, such as product development, marketing, sales, and customer support, to ensure effective alignment and integration of technical services with business goals. Engage with internal stakeholders and external clients to understand their technical requirements and provide innovative solutions.Risk Management and Compliance: Establish and enforce IT policies, procedures, and security measures to protect the organization's technology assets, data, and intellectual property. Ensure compliance with relevant regulatory requirements and industry standards.Budgeting and Resource Allocation: Develop and manage the technical services budget, including forecasting and financial planning. Optimize resource allocation to maximize efficiency and cost-effectiveness.

• Overseeing three teams of engineers working in an agile environment to streamline application projects.• Work with business and development teams to understand our ad products and how they are executed• Working closely with development, product management, and technical support to ensure that the quality objectives of all projects are met within schedule constraints. • I ensure that product teams are informed in all phases of product development, with the perspective of the customer while partnering with product development leadership to drive the process & tooling• Enabling team success through advocacy, facilitation, and removing roadblocks.• Scrum Master using JIRA Cloud • Monitoring the defect tracking system, assigning, and escalating defects as necessary.• Facilitate Daily Scrum meeting and provide updates on QA tasks progress and discuss/follow up on Critical defects, Roadblocks.• Perform functional and compatibility testing as needed to get the team objectives completed and projects delivered• Perform website security testing, using OWASP ZAP and ImmuniWeb

• Analyzes project requirements and develops test plans, test cases and other testing documentation• Identifies functionality that can most benefit from manual or test automation• Regression, smoke test using Conviva, AppDynamics, Apptentive, OneSignal, On Demand Manager & HockeyApp• Works with the offshore team to maximize quality of deliveries• Contributes towards initiatives that improve the consistency and quality of our products• Ensures testing processes minimize production errors• Participates in reviews at all phases of the software development cycle• Provide scope, resource and time estimates for projects presented for testing and analysis • Identify and manage issues/defects for each assigned project • Make available test status and progress reports to the project team• Participates in reviews at all phase of the software development

My daily job description: Perform hardware maintenance, server repairs/upgrades, draft and update software documentation, perform various software testing(unit, usability, regression, load and performance, automation), SQL server maintenance, mobile device testing (Android/iOS), Create and maintain automation scripts, create and execute test cases, report issues with bug tracking software, train new interns. Main testing efforts focus on both server/client systems and mobile device management. Corporate job description:At SAP I am responsible for performing all facets of software quality assurance testing, including test design and execution. My primary responsibility is the execution of assigned test cases. The responsibilities also include the creation , design, and documentation of test cases. I work primarily on Afaria, the industry leading mobile device management and security platform and RemoteWare, the industry leading retail polling, file transfer, and content distribution platform

• Responded to customer product inquiries via telephone or in written internet-based email or chat sessions• Resolved customer concerns raised during installation, operation, maintenance or product application or compatibility matters • Troubleshot and resolved problems with electro/mechanical equipment and software applications • Documented customer information and technical issues to support product quality programs• Worked on assignments that are routine in nature, requiring limited judgment

The NOC Analyst works within the Network Operations Center with the primary role as a Backup "Administrator". Primary responsibilities include:Backup job administration,Backup reporting, and tape rotation/handling. Secondary responsibilities include receiving, acknowledging, and ticketing service issues, problems, and requests. This person identifies issues by preventative checks and automated system/device alerts as defined by company and Customer Service Level Agreements (SLA.)The NOC Analyst 1 is responsible for initial, scripted troubleshooting, and then accurately escalating and dispatching to the appropriate level resources, customers, and/or managers. This resource also maintains accurate ticket and technical documentation and executes maintenance and administrative activities on regular schedules.Essential Duties:Provide NOC and/or Support Desk Analyst services during schedule gaps· Data Center and premise security monitoring via console · Assist and monitor activities of any users conducting business in any of the Data Centers· Provide direct communication to affected users and companies on outages and maintenance activities· Maintain detailed notes within company systems on all issue resolution activitiesObtain/maintain technical/professional certifications applicable to position as directed by manager· Use monitoring, alerting, and ticketing systems according to company practices and documentation· Maintain detailed Case notes / resolution notes per company systems and practices·

Provided Desktop support for accounting software Provided IT support to company staff Updated and order network components when needed Backed up database; call queue database - daily and network database - monthlyAccomplishments: Completed testing on new year end update for accounting software