Colin Brown work email
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Colin Brown personal email
I'm an experienced First and Second line leader and coach that enjoys building teams, channels and relationships with customers. I've worked in a number of different fields, predominantly B2B, in commercial and digital roles. I'm an engineer at heart and take a consultative approach to understanding and addressing business challenges/opportunities. Combined with my commercial experience and target-focused attitude I have a proven track record of developing channels, building effective teams and delivering against business goals. I leverage data to create insights, to inform strategy and to build actionable plans that make a difference. This has included channel/business development, delivering top and bottom-line growth as well as leading internal projects to deliver optimisation and efficiency, delivering significant commercial benefit.I'm experienced selling to and operating within complex, matrix organisations and believe that delivering value and amazing customer experiences have the greatest impact!I believe that entrepreneurial drive and robust processes should co-exist and drive businesses to deliver against the changing demands of todays customers. The ultimate challenge is to strive to deliver the best customer experience and demonstrate this as one of the key differentiators from the competition.I'm a values-driven leader that believes in always remaining curious, building trust, being courageous and acting with integrity. I contract with my team and colleagues to ensure we execute consistently, always seeking out improvement and growth.I have a 1st Class Degree in Engineering and over 15 years of experience in solution/value-based selling.Experience:Leadership, Contract Negotiation & Channel TransformationPassionate about people - colleagues and customersKey Account Management - B2B & B2B2CCross-Channel/Omni-Channel Customer Experience & Engagement Optimisation E-commerce, Omni-Channel/connected Commerce Strategy and ExecutionSalesforce: Customer 360Partnership programme development and managementSectors: Telecomms, Medical Products, Enterprise Software & Electronics
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Chief Sales OfficerEpxLondon, Gb -
Uk & I Country Manager And Global Head Of SalesDeepki Jun 2023 - PresentParis, Île-De-France, Fr -
Regional Vice PresidentSalesforce Apr 2022 - Jun 2023San Francisco, California, UsLeading a team of talented customer specialists focusing on delivering value and exceptional customer experience in the following verticals: Manufacturing, Automotive, Energy & Utility, Communications, Media and Technology. Together, we are the #1000CC Crew -
Head Of Customer Experience And Ecommerce Channel Uk & IrelandJohnson & Johnson Vision Jan 2020 - May 2022Jacksonville, Fl, UsCommercial and strategic responsibility for key Regional eCommerce retail customers.Cross-functional responsibility as Commercial lead with Supply Chain/Customer Services. -
Head Of Customer Experience Uk & IrelandJohnson & Johnson Vision Jul 2018 - Jan 2020Jacksonville, Fl, UsResponsible for the customer experience strategy and commercial execution through UK sales channels.Optimising the Online to Offline customer journey to maximise customer Conversion and Retention throughout the journey. Working with internal and external partners/teams to exceed customer expectations and drive overall category growth.Also directly responsible for commercial management of a Strategic Regional Key Account.Focusing on the Customer Need in order to deliver content, comms and tools to support the customer throughout their journey.Driving customer insight driven innovation and channel transformation to deliver incremental revenue and improved customer satisfaction. -
Head Of Emerging ChannelsJohnson & Johnson Vision Aug 2016 - Jul 2018Jacksonville, Fl, UsReporting to the General Manager UK and IrelandResponsible for sales of ACUVUE® brand products in UK & Ireland via National and Online Accounts. Plus the development of new channels and innovation to grow the category.Focused on channel development and innovation to address the changing needs of customersAdhering to the Johnson & Johnson credo of putting the needs and well-being of the people we serve first. -
Head Of Online Trading & EcommerceO2 (Telefónica Uk) Sep 2015 - Aug 2016Reading, England, GbDelivering the best online customer experiences.Driving transformation and trading performance contributing to a £1bn P&L.Leading a specialist online team - consisting Design, Development, Optimisation, User Experience, Merchandising resourcesWorking directly with propositions and marketing to drive sales -
Head Of Online & Inside Sales - SmbO2 (Telefónica Uk) Jul 2014 - Sep 2015Reading, England, GbResponsible for the performance and development of the Online Business Shop, Inside Sales team and Sales Web-chat team. Targets: Sales. Customer satisfaction. Cost management.Leveraging relationship with , Commercial trading, Marketing and IT teams to deliver against business goals.Leadership experience to challenge and motivate sales and technical teams to deliver against business goals.Identifying and exploiting opportunities to transform business operation and drive collaboration across teams. -
Online Sales Manager - EcommerceO2 (Telefónica Uk) Mar 2012 - Jul 2014Reading, England, GbResponsible for day to day online trading on the O2 Business Shop. Targeted on Online and Offline sales as well as online customer engagement, key responsibilities also included accurate reporting and forecasting.Work closely with Marketing, Finance and Development teams to maximise Traffic, Conversion, Engagement and Activation rate.Key projects included launching Microsoft Office365, Evernote and other Cloud services online.Focused on driving and implementing process improvement and transformational change of Operating Model. -
Online Business Sales And Affinity Channel ManagerO2 (Telefónica Uk) 2009 - Mar 2012Reading, England, GbWorking to improve the online experience for all business customers as Telefonica O2 develops its core services further and moves into new communications markets.Providing customers with simple, relevant solutions by developing our Affiliate and Affinity channel.Focusing on website layout, usability and change in order to drive sales and engagement. -
Mobilisation SpecialistO2 (Telefónica Uk) Aug 2007 - Mar 2009Reading, England, GbSenior Sales role within regional business sales teamTechnical Sales and coaching role, selling to UK Business.Specialising in mobile data, applications and digital business enablers. -
Regional Sales Manager, EmeaVirage, Autonomy Aug 2006 - Aug 2007Enterprise software sales across Europe and North AfricaSelling to Enterprise and Government customersExperience working with System Integrators and End-Users
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Area Sales Manager-London & South EastPanasonic Business Systems Aug 2001 - Jan 2005Newark, Nj, UsTechnical Sales to Government and Corporate customers.Major projects including airports, exhibition centres etc.
Colin Brown Skills
Colin Brown Education Details
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Oxford Brookes UniversityElectronic Engineering -
St Georges College, Weybridge
Frequently Asked Questions about Colin Brown
What company does Colin Brown work for?
Colin Brown works for Epx
What is Colin Brown's role at the current company?
Colin Brown's current role is Chief Sales Officer.
What is Colin Brown's email address?
Colin Brown's email address is colin.brown@o2.com
What schools did Colin Brown attend?
Colin Brown attended Oxford Brookes University, St Georges College, Weybridge.
What are some of Colin Brown's interests?
Colin Brown has interest in Science And Technology, Snowboardingfitnessmotorcycling, Education, Snowboarding Fitness Motorcycling.
What skills is Colin Brown known for?
Colin Brown has skills like Telecommunications, B2b, Sales, Management, Mobile Devices, Strategy, Cloud Computing, Salesforce.com, E Commerce, Account Management, Enterprise Software, Mobile Technology.
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