Product Owner/Product ManagerDynamic Product Owner/Product Manager with extensive experience developing detailed functional specifications by performing analysis of pre-existing software applications. Conducted impact analysis debriefings for product releases to plan enhancements and maintenance changes. Collaborated with clients to define requirements on deliverables and managed projects through delivery. - Implemented new processes and procedures for several products, tailoring production process to reduce rework and save valuable time. - The Central point of contact for high profile clients; gathered requirements for software modifications and following through with the client until modifications were delivered.- Resolved reporting issues with six clients that had just transitioned from an older product by working non-stop to ensure reports would be flawless in the upcoming reporting cycle.- Overcame language barriers to unite a project team and map all reports required to close out the product in only nine months.- Resolved backlog of open tickets in the Arizona State Reporting by coordinating monthly meetings with clients to prioritize and fix issues. - Enhanced reporting for New Mexico State reporting by collaborating with staff to reuse current data entry to streamline change process but still increase reporting capability from 5 reports to 20 in less than one year. - Conducted a long distance project with a client in a remote area by establishing regular conference calls and WebEx sessions to create custom functionality to ensure that over 40 screens of data and 18 reports were available to generate the data for the Elementary Grading Module.Specialties: Software Requirements ● Process Improvement ● Requirement Identification ● Procedure Development ● Business Analysis ● Account Management ● Client Relations ● Technical Writing ● Report Generation ● Customer Service