Matthew Brown Email & Phone Number

Seattle, WA, US

• Utilize internal tooling to troubleshoot customer’s issues
• Collaborate with colleagues on my team or other business areas to provide client wording for outages and plan of actions for fixing
• Utilize AWS IAM for customers in understanding their business use for help in solving issues
• Learn/troubleshoot Amazon Web Services such as S3, EC2, CloudFront, AWS IAM, Amazon VPC, and many more to assist customers in solving unique problems
• Understand client’s business needs to help resolve a faced issue to maintain a 98% or better client satisfaction score

Detroit, Michigan, US

• Run phishing simulator to team member’s email to ensure safety of team members and reduce phishing by 93%
• Advise team members access for safety of SOD compliance
• Utilize Excel/Alteryx for extraction of members who were not in compliance with segregation of duties
• Run SAP codes to view user access of team member/clients
• Protect customer’s credit card information through PCI encryption

Detroit, Michigan, US

• Remote into team member’s laptop/computers to troubleshoot their software
• Diagnosed and fixed hardware/software problems with computers, headsets, monitors, phones, and Ethernet ports/switches
• Collaborated with other teams to troubleshoot problems team members were experiencing with their applications
• Remove/Add user groups in Active Directory
• Run commands in command prompt to find network issues from devices that appeared to show problems with network connectivity