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• Design and execute operations strategy, establish goals, and generate metrics/KPIs and reports for both financial and operational for executives• Serve as company-wide expert for software integration and build-outs• Improve and sustain workflow/efficiency through solid adjustments of the organizational structure and the execution of streamlined processes• Align budgets with projected forecasts to ensure performance across multiple business offices/states and coordinate all personnel to the best locationsHighlights:• Headed the merger, acquisition, and employee training/engagement of an industry competitor• Utilized Lean concepts, strategy, and organization to improve efficiency by 33%, reduce operating costs by 25%, and lower the labor headcount by 22%• Reduced costs $400,000 annually and improved external satisfaction by 40%, response time by 24-hours, and resolution rate by 41% on average from identifying overhead and labor waste • Achieved and exceeded 92% to goal with newly implemented processes• Negotiated and landed contract with leading healthcare organization, resulting in increasing the company statewide market share to 55%

• Coordinated with the operation teams to ensure the timely completion of set business objectives• Documented end-to-end contract compliance policies and identified outdated processes • Developed and implemented cost modeling to guard against loading• Tracked and analyzed business unit trends and made appropriate recommendations • Gathered scope requirements and clarified needs for projects by working with planning, design, building, maintenance, switching, and control of the distribution and transmission systems Highlights:• Developed new analytical methodologies, which improved audit efficiencies (within a major contract) by 90% and saved the layoff of a full-time employee• Reduced the excess use of field labor by 33% (~$250,000) annually through lean principles

• Utilized broad knowledge base of multi-line products and managed A/R & A/P for bank and merchant reconciliation• Consistently met/exceeded sales and revenue quota• Developed strategic sales plans based on industry trends and customer analysis• Prepared and updated sales forecasts, account status reports, and recommendations to further enhance account growth and revenue potential• Established customized packages of new applications and services, involving negotiating and arranging transactions with customers• Directed other team members and led the implementation of a new sales marketHighlights:• Consistently led the company in sales each month and YOY for five consecutive years• Offered a salary in lieu of the typical commission structure (which was never done for an employee before) due to outstanding performance • Increased annual company revenue 22% by proactively being placed on both state and federal request for proposal lists, which opened a whole new market/revenue stream• Spearheaded a new market entrance of sales in a foreign company expansion to create environment to increase sales YOY by 30%