Client Services Manager
CurrentMember of division leadership team Manages Team of 3 on the Humana account Manages a team of 5 Business Relationship Mangers responsible for every accountEnsures customer satisfaction for all accountsAssists in contract negotiations Presents to Executive management and C-suite leadershipDocumented Process for TeamContinuous process improvement with internal and external teamsMember of steering committee moving existing platform to new technology Presented to a large group of peers at the MHK users conferenceContributed to a group that had a NPS score of 59. Involved in personal decisions for the departmentInterviewed Client Service team applicants