Provide strategic guidance and technical expertise across Data Services, Salesforce, Splunk, and Staffing for new and existing clients.• Drive strategic planning, communication, and problem-solving to align technical solutions with business goals.• Engage senior stakeholders with clear, empathetic communication, enhancing the customer experience.• Developed success metrics to improve customer service and expand business within existing accounts.

Spearheaded global customer-facing solutions and services to drive sales, adoption, and digital customer experience.• Developed a digital strategic roadmap for Heidelberg Materials-NAM, optimizing order-to-cash processes, e-ticketing, and logistics.• Led and coached a high-performing team of UX, developers, and product managers.• Designed data collection methods to capture user research and industry trends, enhancing user experience with journey mapping.• Improved UI/UX and customer success KPIs (retention, churn) through advanced analytics, prototyping, and consumer interviews.• Created and executed a change management program to secure buy-in for digitalization across all levels, from C-suite to field operations.• Recognized for leading the global launch of applications, now utilized in 10+ countries.• Implemented CRM Dynamics 365 and a Commercial Excellence framework to empower sales teams and shape market strategy using SAP and CRM tools.

Led modernization efforts and full product lifecycle for key enterprise systems and applications (Hyperion, SAP EDW, Hana, SAP Business Objects, Onbase, SharePoint, Oracle, SQL, .NET, eCommerce, corporate websites). Revitalized IT service desk, improving first call resolution and reducing costs.• Partnered with business units (AR, Sales, Marketing, Legal, Software Engineering, FP&A) to prioritize system improvements aligning with company goals.• Led commercial reporting initiatives, achieving $50M ASP gains, reducing DSO by 4 days ($56M working capital), and improving DPO by $28M.• Delivered $1.15M in annual savings through SAP BI warehousing consolidation and Oracle-to-Linux migration.• Executed a $1.6M eCommerce strategy from ideation to launch with ongoing operational improvements.• Enhanced customer service operations, boosting first-call resolution, reducing wait times, and driving consistent improvements through mentoring and outsourcing.• Created and executed a corporate website strategy to enhance branding and increase traffic using SEO best practices.

Centralized and built Business Intelligence, Application Development, and DBA team to support the merger of Hanson North America and Lehigh North America. Developed IT strategy and growth plans for Lehigh Hanson North America (now Heidelberg Materials).• Served as Product Owner and executive liaison for Microsoft Applications, BI tools (SAP BW, Business Objects, Hyperion), data governance, and database management.• Led continuous improvement efforts, including Oracle eBusiness upgrade, Hyperion Planning, and SAP Business Objects stabilization.• Expert problem-solver using data analysis and root cause methodologies to drive cross-functional improvements.

• Product owner responsibilities for roadmaps, maintenance, upgrades of all Business Intelligence (Business Objects, Crystal Reports, WebFocus, Cognos, and Essbase), Customer Relations Management software (iAvenue), Customer portal, and database management for North America.