In an industry that has seen little change, we have set out to be change makers. Knightcorp was started in 2009 with the simple purpose, to be different. Foundered by a young entrepreneur (a mere 25 years old), it is our DNA to challenge the established rules and norms in an industry slow to change and modernise. We believe that if we don’t grow, then we cannot help our clients grow.With over fifty people in Perth, a national client presence, and global capabilities, we are a modern brokerage growing year on year. But we have only just started.

The Growth Faculty bring ideas with impact from the world’s leading business minds. We are the leading provider of world class education for executives and leadership teams. Delivering live virtual events and on demand content via our subscription Edtech platform, we bring unique content from international thought leaders such as Jim Collins, Simon Sinek, Hillary Clinton, Brene Brown, Malcom Gladwell and Patrick Lencioni (to name a few). We exist to support and accelerate the success of growth businesses globally. Starting in Sydney Australia, our users are represented across 30+ countries.

Ezypay is a multi-award winning Fintech company specialising in the delivery of subscription payment systems. Having been recognised as one of the fastest growing companies in Australia and best places to work, Ezypay has expanded to have offices in Australia, New Zealand and Malaysia and a global payment processing capability across 30 countries.As a Fintech pioneer, Ezypay takes complex financial use cases and applies industry leading technology to deliver an improved user experience. The cloud based solution has a micro-services architecture and a complete set of modern, easy to use APIs for seamless integration.As the Chief Executive Officer I have full P&L responsibility and lead a team over 100 personnel across, sales, marketing, finance, information technology and operations.Key achievements included:● Developed and maintained a values based culture leading to the business being recongised as one of the top 50 “Best Places to Work” in Australia two years running;Increase revenue by 20% and profit by 40% during the GFC;● Led the global expansion of the business into 8 countries including New Zealand, Malaysia, Singapore, Hong Kong, Philippines, Thailand, Taiwan and China, now contributing over 30% of total revenue;● Established a Regional Head Quarters and 80 man research and development centre in Kuala Lumpur and successfully negotiated MSC status providing the organisation a 10 year tax free period;● Negotiated and managed acquiring relationships (payment facilitation) with major banks across South East Asia, South Africa, United Kingdom and Europe;● Strategically directed the design and re-architecture of the legacy payment system to a robust global subscription payment platform to support continued geographical expansion. This included multi-lingual, multi-currency support, e-invoicing functionality, a country configuration module, a full accounting ledger and white-labeling capabilities;

Customcall was a multi award winning call centre and services marketing company specialising in direct marketing. With a specific focus on customer relationship management (CRM), Customcall supplied outbound call centre operations and the complete provision of data warehousing, management and analytic services. I was promoted to the Chief Executive position based on my strong leadership, fiscal performance and ability to manage and grow multi-million dollar projects. I was responsible for the critical re-engineering of the organisational structure based on stakeholder feedback, subsequently growing revenues and significantly overachieving profit projections. Reporting to the Board and providing leadership to over 450 staff, I held full P&L responsibility and oversaw finance, call centre operations, information technology and telephony, employee relations and training, sales and marketing and commercial projects.Key achievements included:● Increased FY 2003 revenue by 81% from previous financial year and overachieved budgeted revenue by 10%;● Increased EBIT by 120% in FY2003 and gross margin in FY 2002 and 2003 by 19% and 9% respectively;● Sponsored and contributed to the development of proprietary data warehousing and analytics product throughout the software development life-cycle;● Orchestrated a comprehensive people development program, revolutionising career development, remunerations and benefits, training, performance management and rewards and recognition.● Analysed and managed asset acquisition plan necessary to achieve revenue growth including infrastructure technologies, call recording (logging technology) and PABX expansion;● Investigated acquisition strategies and an created a Information Memorandum to raise capital for a strategic investment;

Promoted to General Manager following my tangible results, collaboration and team development achievements in the Operations Management role. For the first six months, I was responsible for three operating divisions of the parent company specialising in outsourced call centre recruitment, training and operations. Following the loss of a major client, I advised and managed the divestment of the recruitment and training divisions; leading to the establishment of Customcall as the pre-eminent operating division of the Blueprint Management Group. Key reports included, finance, call centre operations, information technology and telephony, employee relations and training, sales and marketing and commercial projects.Key achievements included:● In 2000, I initiated and managed a turnaround strategy, restructuring company, increasing group profit by over 50% in the 2001 and 2002 financial years;● Renegotiated telecommunication contract, reducing the organisations second largest general expense by 50%;● Undertook margin analysis and re-negotiated client contracts which led to an increase in gross margin of over 20% from the 2001 to 2002 financial years;● Undertook expense analysis leading to a 14% reduction in general overhead expenses between 2001 – 2002 financial years and maintaining this (as a percentage of revenue);● Managed capital expansion of over $5,000,000 to replace ageing technologies whilst maintaining growth and profit margins and cash flow over consecutive financial years;● Negotiated and project managed business relocation, including lease negotiation and design and construction of office fit out, coming $500,000 under budget;● Negotiated innovative vendor financing with suppliers to enable asset acquisition and cash flow management, necessary to enable growth. This included call recording, PABX and predictive dialler technology worth well over $1.5 million collectively.

Asked to fulfill the Operations Manager position based on natural leadership I brought together a dysfunctional team and produced the required business performance. With responsibility for over 150 staff and 80% of group revenue, I was responsible for call centre operations and client relationships with blue chip clients including names such as, Westpac, Optus, Dingo Blue, CCH Australia, ACE Insurance and American Express.Key achievements included:● Sourced, pitched and secured the organisations first contracted business valued at $10,000,000 annually;● Delivered consistently high results, maximising the major clients conversion rate to a peak of 25% against a target conversion rate of 12%;● Project managed the installation of a new PBX and predictive dialer;● Created a consultative process to lead and manage dysfunctional team into a cohesive and results orientated team within the first 3 months;● Awarded ‘Employee of the Year 1999’.

Recruited to support the growth of the organisation and establish process improvement across all divisions, with particular attention to the recruitment division, Call Centre Careers.Key achievements included:● Developed organisation wide ‘Employee Relations Policies’ including recruitment, training, occupational health and safety, workers compensation, performance management, harassment, discrimination and remunerations and benefits;● Development and training of behavioural based interviewing across the organisation;● Design and development of competency based assessment centres within the recruitment division Call Centre Careers;● Management of Registered Training Organisation (RTO) assessment process;● Consultation to external clients on employee relations issues, including consulting and negotiating the resolution of a serious sexual harassment incident, receiving a commendation from the client.