Zane Brown Email & Phone Number

Atherton, CA, US

Atherton, CA

• Created the business model; manages daily operations (financial and administrative), marketing, licensing, purchasing, insurance, and certifications to ensure operational effectiveness for a 1:1 canine training business.
• Develops training plans and executes all training; collaborates with clients to garner feedback, devise assessments, adjust plans, and optimize successful results.
• Creates website promotions and marketing specials; budgets resources to achieve profitable results.

Menlo Park, California, United States

Palo Alto, California, United States

• Assists the Aquatics Director in setting and implementing overall program direction to provide safe, engaging, innovative aquatic programs in compliance with YMCA mission and goals.
• Coordinates day-to-day operations of the Aquatics Program for both branches, dividing weekly schedule as directed: Palo Alto 2 indoor pools, ~500+ members daily, East Palo Alto outdoor pool, ~200+ members daily.
• Monitors the quality of safety, member retention and satisfaction, daily capacity, programming, staff development and performance for swim lesson and recreational swim programs.
• Devises and implements program improvements: spearheaded a new program for swim instructor training; reinstated, organized, promoted and instructed an adult swim lesson program at East Palo Alto branch.
• Serves as Manager On Duty, opening/closing the East Palo Alto facility, managing staff attendance, providing personalized customer service, ensuring the facility meets all safety standards and closing SOPs.
• Develops and coordinates daily scheduling of swim lessons within budget: assigns swim instructors according to skills, creates monthly roster and 4-week sessions; enrolls students and emails lesson confirmations to.

Portola Valley, California, United States

• Teaches water safety techniques to swimmers ages 2 to adult, building skills and confidence during 30 minute 1: 1 lessons, 8 students daily; direct report to Aquatics Director.
• Consistently meets or exceeds program goals for safety and quality; develops and maintains a high rate of client retention and personal referrals; fosters and maintains positive relationships with students and parents.
• Assists in coordination and implementation of emergency action plans, SOPs, pool area safety guidelines and cleanliness standards; supports lifeguard team in anticipating safety risks and enforcing pool area protocols.
• Actively participates in staff meetings and collaborates with 10 member instructor team to ensure continuity and cohesion of instruction methodology and lesson coverage for a large clientele.
• Trains and supervises performance of new hires in SOPs, stroke technique instruction, and safety compliance; provides ongoing observation and support to drive quality assurance and continuous staff development.
• Assists with student enrollment processes and online schedule coordination, records lesson attendance.

Clovis, CA

• Performed comprehensive customer service duties as retail store sales representative and as supervisor/customer liaison in the Pets Hotel boarding/daycare facility, housing up to 100 animals.
• Executed all administrative functions for Pets Hotel: scheduled and recorded check-in/out and grooming; fed pets, administered medications; performed thorough and accurate record keeping and reporting.
• Opened and closed the store; performed cashier, customer assistance, inventory and stocking duties.

Cupertino/Sunnyvale Area, CA

• Provided academic support in all subjects to assigned groups of 30 elementary and middle school students during afterschool program in the Sunnyvale Elementary School District.
• Directed classroom learning, coordinated and oversaw sports and games sessions, prepared progress reports and assessment forms for submission to District Site Supervisor.

Atherton, CA

• Coached and supported 30-40 students for tournament preparation; ran practice sessions and created drills; determined competition rosters, practice and competition pairings; ensured cohesive team building practices,

Portola Valley, CA

• Supported Head Coach, 4 Assistant Coaches, and oversaw 6 Junior Coaches in competition preparation for a team of 125 swimmers; oversaw direction and development of the 7-8 year old program.
• Planned and ran daily weekday practices; assessed, supported, tracked and recorded swimmers’ progress; coached participants in stroke technique and competitive strategies.
• Encourage, coordinated and supported participants at swim meets, organized logistics and lane assignments, assisted and supported parents to encourage children’s participation and development.

Mountain View, CA

• Coursera, launched in 2012, is currently one of the largest online education platforms globally.
• Supported daily operations as the initial office administrator, facilitating company’s growth from 4 member team to over 30 employees during tenure; assisted the 2 CEOs in all administrative setup processes.
• Arranged interviews, onboarded new hires, managed HR functions for employee records and insurance.
• Procured office equipment, tracked all purchases to budget, calendared and managed staff meetings, coordinated catering, and oversaw facility management.
• Managed all interoffice communications; answered and routed phone calls, coordinated email communications.

Portola Valley, CA

• Instructed up to 14 students daily, ages 2 thru adult, and served as Pre Swim Team Coach.
• Managed all client scheduling, billing, payment collection, outstanding payments, electronic record keeping, gross revenue tracking, and weekly reporting for various categories of lessons at different price points.
• Ensured adherence to all safety protocols; built and maintained positive rapport with clients.

Portola Valley, CA

• Oversaw implementation and enforcement of all protocols and procedures to ensure the safety of all swimmers at a 525 member recreational pool; trained new hires; served as Senior Lifeguard 2010-2012.
• Coordinated and performed pool maintenance for 2 pools, including daily checks of chemical levels, water levels, temperature, pool maintenance supplies; cleaned tiles and skimmers; changed pool lights.
• Completed and submitted daily operations report/checklist, incident and injury reports, OSHA documentation.
• Responded to first aid emergencies and rescue operations; monitored swimmers location relative to abilities.

Bachelors, Sociology

Activities and Societies: Associated Students of Carroll College, Admissions Office, ASCC Senator, All Parents Weekend event Co-Chair.I.

Catch Certified Dog Trainer, Advanced Dog Training And Behavior

Certificate, Dog Behavior And Training

Certificate Of Completion- Dog Trainer Foundations Course, Dog Training