Brandon Royston Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Atlanta, Georgia, United States

Put together sales proposals and contracts.Directed sales support staff in administrative tasks to help sales reps close deals.Forecasted sales and established processes to achieve sales objectives and related metrics.Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.Developed sales strategy based on research of consumer buying trends and market conditions.

Atlanta, Georgia, United States

Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.Evaluated performance against goals and implemented appropriate development plans.Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.Used vendor expertise to deliver educational content to sales team.

Atlanta, Georgia, United States

Established performance and service goals and held associates accountable for individual performance.Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.Assisted in organizing and overseeing assignments to drive operational excellence.Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Atlanta, Georgia

Implemented and developed customer service training processes.Calculated correct order totals, updated accounts and maintained detailed records for inventory management.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Facilitated inter-departmental communication to effectively provide customer support.Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.

Atlanta, Georgia, United States

Suggested add-on services that would be helpful to customers and improve bottom line.Pleasantly greeted customers and asked open-ended questions to better determine needs.Handled customer issues with confidence, using complex problem solving to provide effective resolution.Informed customers of service specials, completion times and service expenses to provide exemplary customer service.Reduced process inconsistencies and effectively trained team members on best practices and… Show more Suggested add-on services that would be helpful to customers and improve bottom line.Pleasantly greeted customers and asked open-ended questions to better determine needs.Handled customer issues with confidence, using complex problem solving to provide effective resolution.Informed customers of service specials, completion times and service expenses to provide exemplary customer service.Reduced process inconsistencies and effectively trained team members on best practices and protocols.Maintained up-to-date knowledge of product and service changes. Show less

Atlanta, Georgia, United States

Assisted customers with product needs and introduced new store offerings.Demonstrated products to help customers try out offerings before making purchases.Helped customers discover new Microsoft products with enthusiastic and knowledgeable support.Investigated and resolved customer inquiries and complaints quickly.

Mcdonough, Georgia, United States

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.Managed opening and closing procedures and recommended changes to enhance efficiency of dailyactivities.Rotated merchandise and displays to feature new products and promotions.Directed promotion and brand loyalty efforts to build direct relationships with customers.