Brian Peterson Email and Phone Number
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A proven leader of technical Customer Success and Professional Services organizations, with over 20 years of experience leading teams to define, implement, and support complex software solutions for global enterprise companies. A hands-on leader with the ability to build geographically dispersed teams, motivate individuals to surpass expectations and deliver quality products that create customers for life.
Session Ai
View- Website:
- sessionai.com
- Employees:
- 108
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Svp Of Customer Success And DeliverySession AiCalifornia, United States
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Svp Of Customer Success & DeliverySession Ai Jul 2023 - PresentMilpitas, California, UsReporting to the CEO – Built a globally dispersed Customer Success & Delivery organization streamlining implementation, support, and customer success. Achieved a 75% reduction in TTV in 9 months and partnered with Sales to change the sales process to include solution scoping pre-sale for seamless post-sale delivery and increased customer satisfaction.
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Svp Technical ServicesInnovid Aug 2022 - Aug 2023New York, Ny, Us -
Vp, Technical ServicesInnovid Apr 2019 - Aug 2022New York, Ny, UsReporting to the Chief Client Officer – Built a globally dispersed Technical Services department from 4 separate teams to support all global custom implementations, DCO integrations, data reporting deliverables, and customer product support. Partnered with Sales to change the sales process to include solution scoping and statement of work creation pre-sale for seamless post-sale delivery and increased customer satisfaction.
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Sr. Director Customer Success ServicesPercolate Inc. Jun 2016 - Apr 2019New York City, Ny, UsReporting to the Executive Vice President of Global Success Services – Built a department responsible for all enterprise integrations, data migrations, and customer support for our customer’s 850 global brands. Partnered with the Product team to expand our integration offerings, overhaul our API scalability and documentation, and established Level 2 and 3 support for all API and integration issues. -
Director Integration ServicesQuark Jul 2008 - Jun 2016Grand Rapids, Michigan, UsReporting to SVP of Sales and Service. Responsible for leading my team to deliver enterprise SaaS and on-premises software solutions to our global customers. Partnering with sales and customer success to provide a complete customer experience focused on customer satisfaction and retention. -
Director Of Systems EngineeringIn.Vision Research Aug 1998 - Jun 2008Us
Brian Peterson Skills
Brian Peterson Education Details
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University Of The Pacific - Eberhardt School Of BusinessManagement Information Systems
Frequently Asked Questions about Brian Peterson
What company does Brian Peterson work for?
Brian Peterson works for Session Ai
What is Brian Peterson's role at the current company?
Brian Peterson's current role is SVP of Customer Success and Delivery.
What is Brian Peterson's email address?
Brian Peterson's email address is bp****@****ail.com
What is Brian Peterson's direct phone number?
Brian Peterson's direct phone number is +152047*****
What schools did Brian Peterson attend?
Brian Peterson attended University Of The Pacific - Eberhardt School Of Business.
What skills is Brian Peterson known for?
Brian Peterson has skills like Enterprise Software, Xml, Agile Methodologies, Soa, Xslt, Enterprise Architecture, Integration, Software As A Service, Web Services, Requirements Analysis, Saas, Agile Project Management.
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