• The Marketing Data and Analytics team utilizes analytics in combination with cross-LOB insights to empower the bank’s marketing community to make smarter decisions that balance business outcomes with customer needs.• Review suppression rules for use cases and eligibility criteria of audience using Sapiens, Athena and similar cloud-based tools against requirements and suppression guidelines.• Identify correlations and trends in data and communicate impacts that could drive automation and standardization across the org. • Utilize systems and technologies, such as SAS, Python, Perl, Alteryx, Tableau, Snowflake, JIRA, Bitbucket, Sapiens, Postman, Dev Shell, SQL

• Ran production support calls with L2 support, developers, customers, and internal/external partners to ensure tickets were resolved within the Mean time to repair metric.• Built and maintained professional relationships with vendors, internal/external customers, and L2/L3 support groups.• Provided constant communication for major events impacting operations and/or customers.• Monitor team systems to ensure a productive working environment taking necessary steps to quickly resolve system failures that would hinder production.• Experienced in conducting analysis, designing, building, testing, configuring system settings, & implementing business solutions using information technology in a large organization.• Utilize systems and technologies, such as Windows Server, SSRS, IIS, Power BI, SQL, Apache Tomcat, Git, Azure DevOps, Postman, and PowerShell.

• The Consumer Banking Corrections data analytics team identifies and corrects impacted accounts via recalculating and crediting interest charges and/or fees caused by a business process or operational break • Involved in writing SQL queries using Joins, Unions to retrieve and identify the impacted population of customer from data warehouse • Performed data analysis, statistical analysis, generated reports, listings and graphs using SAS and Unix Server• Build and maintain SAS/SQL scripts, indexes and complex queries for extraction and data analysis • Utilize systems and technologies, such as SAS, Teradata, Oracle, Sybase, Alteryx, Python, Bitbucket, JIRA, and Tableau.

• The Global Identity and Access Management group centralizes and streamlines various access management processes by migrating applications to a common strategic platform for access requests, provisioning, and certifications • Analyze existing application access procedure for each application and suggest necessary changes to onboard applications • Assist with automated bi-annual certifications to ensure that access granted was accurate and authorized• Control user access to organization resources in business applications according to established system rules and policies• Implement, maintain and monitor information security requirements for access control systems. Advises information security management regarding security vulnerabilities, exposures and alternatives for mitigation. • Utilize systems and technologies, such as SQL Server, Overnight Batch Processing, LDAP, Active Directory, Oracle, and File Transfer System

• Maintain documentation of outages and manage the root cause analysis process for our group.• Ensure the team documents all investigation and resolution steps in incident, problem, and change process tools.• Facilitate weekly meetings with Level 2 application support teams and application development team to review ticket volume for previous weeks along with ticket trends.• Worked closely with business partners to elicit business requirements and analyze business processes to understand the business needs/challenges and to determine how technology can best solve those problems.• PLM - Production Lifecycle Management (Manage Non Production Server Patch and Restart Schedule (day, server, number of servers and environment)• Utilize systems and technologies, such as VMware vSphere, Apache Tomcat, SQL Server, Oracle, Powershell