Brian Perkins Email & Phone Number

New York, NY, US

• The Marketing Data and Analytics team utilizes analytics in combination with cross-LOB insights to empower the bank’s marketing community to make smarter decisions that balance business outcomes with customer needs.
• Review suppression rules for use cases and eligibility criteria of audience using Sapiens, Athena and similar cloud-based tools against requirements and suppression guidelines.
• Identify correlations and trends in data and communicate impacts that could drive automation and standardization across the org.
• Utilize systems and technologies, such as SAS, Python, Perl, Alteryx, Tableau, Snowflake, JIRA, Bitbucket, Sapiens, Postman, Dev Shell, SQL

Pittsburgh, Pennsylvania, US

• Ran production support calls with L2 support, developers, customers, and internal/external partners to ensure tickets were resolved within the Mean time to repair metric.
• Built and maintained professional relationships with vendors, internal/external customers, and L2/L3 support groups.
• Provided constant communication for major events impacting operations and/or customers.
• Monitor team systems to ensure a productive working environment taking necessary steps to quickly resolve system failures that would hinder production.
• Experienced in conducting analysis, designing, building, testing, configuring system settings, & implementing business solutions using information technology in a large organization.
• Utilize systems and technologies, such as Windows Server, SSRS, IIS, Power BI, SQL, Apache Tomcat, Git, Azure DevOps, Postman, and PowerShell.

New York, NY, US

• The Consumer Banking Corrections data analytics team identifies and corrects impacted accounts via recalculating and crediting interest charges and/or fees caused by a business process or operational break
• Involved in writing SQL queries using Joins, Unions to retrieve and identify the impacted population of customer from data warehouse
• Performed data analysis, statistical analysis, generated reports, listings and graphs using SAS and Unix Server
• Build and maintain SAS/SQL scripts, indexes and complex queries for extraction and data analysis
• Utilize systems and technologies, such as SAS, Teradata, Oracle, Sybase, Alteryx, Python, Bitbucket, JIRA, and Tableau.

New York, NY, US

• The Global Identity and Access Management group centralizes and streamlines various access management processes by migrating applications to a common strategic platform for access requests, provisioning, and.
• Analyze existing application access procedure for each application and suggest necessary changes to onboard applications
• Assist with automated bi-annual certifications to ensure that access granted was accurate and authorized
• Control user access to organization resources in business applications according to established system rules and policies
• Implement, maintain and monitor information security requirements for access control systems. Advises information security management regarding security vulnerabilities, exposures and alternatives for mitigation.
• Utilize systems and technologies, such as SQL Server, Overnight Batch Processing, LDAP, Active Directory, Oracle, and File Transfer System

New York, NY, US

• Maintain documentation of outages and manage the root cause analysis process for our group.
• Ensure the team documents all investigation and resolution steps in incident, problem, and change process tools.
• Facilitate weekly meetings with Level 2 application support teams and application development team to review ticket volume for previous weeks along with ticket trends.
• Worked closely with business partners to elicit business requirements and analyze business processes to understand the business needs/challenges and to determine how technology can best solve those problems.
• PLM - Production Lifecycle Management (Manage Non Production Server Patch and Restart Schedule (day, server, number of servers and environment)
• Utilize systems and technologies, such as VMware vSphere, Apache Tomcat, SQL Server, Oracle, Powershell

Bachelor Of Science (Bs), Mathematics

Graduate Assistant, Mathematics