* Establish priorities and provide guidance for collection, exploitation, analysis and reporting missions* Direct network terrain audits, digital forensics processes, and exploitation missions* Advise and assist commanders and staffs in formulating plans for cyber operations* Apply principles and techniques of computer science and computer engineering to research, design, develop, test, and evaluate software and firmware for computer network attack, exploitation, and defense in cyberspace operations* Ensure cyberspace operations requirements are met, unique systems are accredited, and operators are weapons system/mission certified for secure and reliable operations* Lead personnel that plan, engineer, test, integrate validate, operate, maintain, secure, and defend the Department of Defense Information Network to include cybersecurity measures that preserve communication networks and information systems in support of mission command* Supervise and oversee cryptographic network planning and the implementation and use of electronic keys required to support information networks and systems* Oversee the protection of data, networks, net-centric capabilities, and other designated systems through detection, identification, and response actions to attacks against friendly networks* Provide coordination for employment of cyber maneuver forces* Analyze, plan, direct, and conduct computer network exploitation and attack* Operate cyberspace weapons systems, employ cyberspace capabilities, and command crews to accomplish cyberspace, training, and other missions* Develop crisis plans to directly support cyberspace operations planning and targeting* Supervise or manage information assurance programs* Direct cyberspace operations including Department of Defense Information Network operations, defensive and offensive cyberspace operations activities, expeditionary communications, combat communications support, and computer system engineering and installation

• Managed technical aspects of Digital Enablement partner relationships to ensure clients are well represented through Value Added Reseller (VAR) channel• Engaged with Digital Enablement partners to analyze, identify and implement initiatives that improve delivery of products to PSCU’s credit unions• Identified architectural alignment points between technology and product• Researched, recommended, and architected new solutions• Continuously analyzed existing as well as new products; served as a company expert regarding existing and proposed products, including technology integration aspects and provided input for enhancements and process improvements• Participated in assembling the annual product roadmap in conjunction with partners and ensure proper technical alignment, solution integration and growth in support of strategic business objectives• Actively contributed to the creation and progress of the overall Digital Enablement business plan ensuring it supports the companies’ strategic goals• Ensure quality member service and support was provided to participating credit unions; continually explored new, innovative approaches towards improving the delivery and service of assigned products• Understood business decisions driving the client and anticipating resourcing to meet requirement; served as the client’s point of contact and as a conduit to the technical team• Provided education and training to peers, sales team, support staff and others within the PSCU organization, and participate in client/prospect strategy/sales presentations when necessary• Assisted in development of products by analyzing the marketplace to determine credit union needs• Organized and conduct well-orchestrated meetings with staff, single, or multiple credit union groups, and partners• Coordinated the development of marketing tools such as industry studies, proposals, pricing analysis, ROI models, and presentations

Point & Pay LLC, (North American Bancard)• Oversaw end-to-end implementation process and status reporting• Provided balanced work distribution for new implementation change requests• Developed a broad and deep knowledge of the product set as well as back-end capabilities• Met with new and existing clients to complete complex implementations• Participated in solution definition with IT leads and external partners• Led daily implementations & issues review meeting• Received and reviewed all new client paperwork, ensure information is completed.• Performed testing in multiple environments (demo and production) for new clients and existing clients as needed• Owned test results to ensure all issues are resolved before go-live• Keep clients’ files updated in salesforce and other systems as required• Managed special projects• Helped Quality Assurance Team (QA) with review and testing as needed by management

• Provided technical guidance to merchants and developers in their implementation of PayPal’s payment processing solutions (1st and 3rd party), APIs, and commerce products.• Ensured merchants implemented PayPal’s payment processing solutions with a high degree of quality and use optimal integration strategies and techniques.• Identified, troubleshot, and ran test scenarios for technical issues with PayPal code, software, hardware, devices and endpoints, and communicate fixes or workarounds for an issue.• Generated and reviewed in-depth technical information (Sample code, white papers, FAQs, Snippets) for distribution to PayPal merchants.• Served as a knowledgeable resource to provide technical business solutions to merchants and developers, and to address PayPal product questions with our Sales departments.• Advised management and appropriate groups on support issues which impact customer satisfaction and provide recommendations for appropriate actions.