• JAMF Pro Administrator for global business units (11 years experience as JAMF admin)• Mobile device administrator for 5000+ retail/corporate devices (SOTI)• Manage corporate printers and server (Xerox/PaperCut)• Adobe Creative Cloud and Experience Cloud administrator• DocuSign administration experience in Dev/Prod environments• SharePoint Online experience administering the provisioning of team sites• Strong knowledge in Shell/Bash scripting and AppleScript to automate tasks• Build and customize macOS used in Dev/Prod environments• Configured and implemented a Zero Touch solution using JAMF Connect• Manage app licenses and devices associated with Apple Business Manager (DEP and VPP)• Application testing and package building for macOS• Design and maintain workflows for yearly macOS upgrades• Perform monthly macOS and application patching• Qualys and Crowdstrike security reporting knowledge• Knowledge following NIST framework and CIS controls • Troubleshoot Mac hardware and software issues• Design solutions for integrating Macs in established Windows environments• Experience using Cherwell for change management and support tickets• Manage all life cycle deployments for new and decommissioned devices• Create service desk and end user documentation• Lead training sessions to build troubleshooting knowledge for tier 1 and 2 support teams• Engage in cross team collaboration to ensure projects meet deadlinesCertifications & Training:• CCA (Certified Casper Administrator)• CCT (Certified Casper Technician)• ACMT (Apple Certified Mac Technician)

• JAMF Pro (CCA & CCT certified) administrator supporting an environment of 500+ Macs• JAMF/AirWatch mobile device administrator supporting 350+ mobile devices• FileMaker Pro database designer/architect and FileMaker Pro Server administrator• Build & customize OS environments which are used in production environments• Application testing and package building• Strong knowledge in Shell and AppleScript to automate complicated tasks• Xcode knowledge in building macOS and iOS applications• Deploy Studio server administrator to image machines running macOS• CrashPlan Enterprise backup server/client backup management• Experience with VMware ESXi server deploying Windows/Mac operating systems• Qualys security reporting knowledge• CA ARCserve Backup knowledge for backing up tape storage• Troubleshoot Mac hardware/software issues• Mac repairs and part ordering through Apple GSX• Install new hardware both server and end user side• Create support documentation for end users and staff trainingPROJECTS• Redesign Mac Imaging Process (2014) – Architected a faster, more reliable imaging process• CrashPlan PROe (2013) - Implemented a more reliable & cost effective backup solution• JAMF Software (2013) - Implemented JAMF Software to support all research Mac inventory and reduce the per client cost by $10. Saving ~$3000 on annual maintenance cost• VMWare ESXi Test Server (2013) - Setup VM server to test software on Win & Mac systems• SPOT Camera Upgrade (2013) - Coordinated/replaced SPOT cameras and computers to support latest OS release• NCHRI Menu (2012) - Developed the NCHRI Menubar app to support all Mac users

• Troubleshoot Mac hardware issues by conducting component isolation techniques • Diagnose Mac OS X software issues that affect users ability to complete tasks or manage workflow• Replace bad components in Mac hardware to get devices back to a normal operating state• Troubleshoot customer’s iOS devices (iPhone, iPad, iPod) with hardware/software issues• Conducted One to One sessions to enrich the experience of Apple ownership, utilizing lead learning out• Taught workshops to promote interest in learning about Apple products and services• Utilizing the Apple Steps of Service to assist customers with purchases• Assisting customers with general questions about Apple products and software• Teach and demonstrate new creative ways to get the most out of Apple products and services• Ensuring that a relationship has been built for each customer interaction

• Responsible for training all new company employees entering the district• Conduct new product training sessions with client employees• Team with colleagues to execute and complete large time sensitive projects• Execute special promotion projects in various retail stores throughout the Columbus, Ohio area• Conduct merchandising compliance audits for various vendors in multiple retail locations• Provided direct marketing customer acquisition and retention solutions• Conduct marketing and infrastructure solutions, sales solutions and research