Briana Towe Email & Phone Number

Nashville, Tennessee, United States

Build and foster long-term client relationships with MediCopy clients. Drive client participation post GoLive via touch base calls. Manages, leads, and provides support to the implementation of additional client locations. Manages, leads, and provides support to the implementation of special projects (i.e. physician transfer). Present business reviews and client reporting to clients. Provide continued education on MediCopy systems and workflows to clients. Maintain client CarePortal organization and access. Manage custom Client Success materials. Maintain client references for sales use. Update client contact information within the Salesforce CRM. Manage client satisfaction surveys and results. Manage client referral campaigns. Alert clients to changes in account management, contact information, and changed workflows. Act as an escalation point of contact for client questions and concerns. Current client email communication for MediCopy updates in conjunction with MRO marketing. Provide coverage relief for the Patient Engagement Specialist, as needed.

Nashville, Tennessee, United States

Understand and abide by all HIPAA privacy and security laws by applying HIPAA rules to release of protected health information requests. Validate all incoming requests for PHI. Verify patient information using key identifiers to ensure patient security. Update and maintain an Account of Disclosures Log for all medical records. Handle incoming calls for status checks and inquiries, as well as making outbound calls as needed to verify additional information. Check voicemails and emails daily. Invoice requesting parties for their requests for medical records. Correspond professionally with patients, patient representatives, and clients to ensure proper care and satisfaction. Grow long-term client relationships by ensuring that goals are met and maintained.

Nashville, Tennessee, United States

Understand and abide by all HIPAA privacy and security laws by applying HIPAA rules to release of protected health information requests. Validate all incoming requests for PHI. Verify patient information using key identifiers to ensure patient security. Update and maintain an Account of Disclosures Log for all medical records. Handle incoming calls for status checks and inquiries, as well as making outbound calls as needed to verify additional information. Check voicemails and emails daily. Invoice requesting parties for their requests for medical records. Correspond professionally with patients, patient representatives, and clients to ensure proper care and satisfaction. Grow long-term client relationships by ensuring that goals are met and maintained.

Brentwood, Tennessee, United States

Answered and directed incoming calls to the appropriate staff member, if necessary. Contacted clients, adjusters, and different health facilities to obtain or provide certain information. Prepared legal documents. Organized and filed both current client folders and closed cases. Completed an intake form for potential clients by gathering all necessary information. Contacted referrals to complete intake forms. Generated engagement agreements for new clients. Mentored and helped train new employees to ensure proper procedures were in place.

Brentwood, Tennessee, United States

Answered and directed incoming calls to the appropriate staff member, if necessary. Contacted clients, adjusters, and different health facilities to obtain or provide certain information. Prepared legal documents. Organized and filed both current client folders and closed cases. Completed an intake form for potential clients by gathering all necessary information. Contacted referrals to complete intake forms. Generated engagement agreements for new clients. Mentored and helped train new employees to ensure proper procedures were in place.

Russellville, Kentucky, United States

Assisted customers with changes and updates to their cellular service. Assisted current customers with upgrading their phones and/or service. Assisted new customer with activating service. Assisted all customer in the decision making process to ensure the perfect product was selected and was the right fit for each individual. Counted inventory on a biweekly schedule. Completed troubleshooting steps on a case by case basis to resolve any issues. Ensured proper procedures were in place at all times to reflect policy guidelines.

Bowling Green, Kentucky, United States

Assisted customers with changes and updates to their cellular service. Assisted current customers with upgrading their phones and/or service. Assisted new customer with activating service. Assisted all customer in the decision making process to ensure the perfect product was selected and was the right fit for each individual. Counted inventory on a biweekly schedule. Completed troubleshooting steps on a case by case basis to resolve any issues. Ensured proper procedures were in place at all times to reflect policy guidelines.

Russellville, Kentucky, United States

Took necessary steps to meet customer needs and effectively resolve food or service issues. Managed crew members during scheduled shifts. Recorded and organized disciplinary documents. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments, and responded appropriately to guest concerns. Up-sold additional menu items, beverages, and desserts to increase restaurant profits. Communicated clearly and positively with coworkers and management.