Bruce H. Email & Phone Number

Dallas, Texas, United States

Strategically aligned and collaborated with senior leadership to shape the people strategy.• Interfaced between business vertical leadership and HR, translating business and HR strategy objectives.• Serve as a strategic Human Resources Partner to the Business Unit • Drove the implementation of new HR programs, policies and technological changes addressing gaps as needed. • Evaluated processes for effective business outcomes, continuously improving operations and look for… Show more Strategically aligned and collaborated with senior leadership to shape the people strategy.• Interfaced between business vertical leadership and HR, translating business and HR strategy objectives.• Serve as a strategic Human Resources Partner to the Business Unit • Drove the implementation of new HR programs, policies and technological changes addressing gaps as needed. • Evaluated processes for effective business outcomes, continuously improving operations and look for solutions to change the business to meet organizational goals.• Collaborate with business leadership to understand and translate assigned Business Unit strategy to an HR strategy, understanding the projects, and identifying people, priorities and desired outcomes.• Drove the performance management process through the Business Unit. • Worked with leaders and managers to achieve performance normalization by providing coaching and training to managers and leaders.• Partnered with HR Compliance and legal teams to resolve complex employee relations issues, gross misconduct situations, or HR issues. Show less

Irving, Texas, United States

Served as a business partner, supporting and guiding the business for performance, growth, customer satisfaction and profitability.• Formulated partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization.• Interfaced daily with HR and Senior Leaders to provide proactive human resources advice and support.• Led annual market reviews and recommended off-cycle adjustments to ensure top talent is… Show more Served as a business partner, supporting and guiding the business for performance, growth, customer satisfaction and profitability.• Formulated partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization.• Interfaced daily with HR and Senior Leaders to provide proactive human resources advice and support.• Led annual market reviews and recommended off-cycle adjustments to ensure top talent is retained.• Partnered with Senior Leadership for strategic workforce planning to identify organizational effective strategies including business structure, staffing changes and communication. • Worked with HRIS to ensure the reporting and analytics were provided to the business. Show less

Irving, Texas, United States

Contractor for the West Region HRBP, supporting plants in WA, OR, CA, NV, AZ, CO and TX.• Advised VP of Human Resources on new strategies to retain employees and lower turnover.• Coordinated and facilitated coaching sessions and development of performance improvement plans• Lead recruiting efforts to meet staffing goals for multiple regions.• Prepared and presented weekly recruiting reports to improve efficiency and flow of candidates.• Assisted with developing training… Show more Contractor for the West Region HRBP, supporting plants in WA, OR, CA, NV, AZ, CO and TX.• Advised VP of Human Resources on new strategies to retain employees and lower turnover.• Coordinated and facilitated coaching sessions and development of performance improvement plans• Lead recruiting efforts to meet staffing goals for multiple regions.• Prepared and presented weekly recruiting reports to improve efficiency and flow of candidates.• Assisted with developing training opportunities to increase leadership’s knowledge throughout the organization. Show less

Irving, Texas, United States

Supported call center of over 900 representatives dedicated to researching and responding to questions regarding completing the 2020 Federal Census.• Completed COVID19 intake for leave requests, providing recommendations, and informing employees of leave approvals.• Ensured adherence to Office of Federal Contract Compliance Program guidelines (OFCCP).• Onboarded and orientated over 1100 employees during the first quarter.• Supported Site Operations Manager and management teams… Show more Supported call center of over 900 representatives dedicated to researching and responding to questions regarding completing the 2020 Federal Census.• Completed COVID19 intake for leave requests, providing recommendations, and informing employees of leave approvals.• Ensured adherence to Office of Federal Contract Compliance Program guidelines (OFCCP).• Onboarded and orientated over 1100 employees during the first quarter.• Supported Site Operations Manager and management teams for the effective management of human resources through all phases of the employee lifecycle.• Coached management on consistent adherence to performance and attendance guidelines.• Led corrective actions on attendance, quality and production, behavioral issues including harassment and hostile work environment, insubordination, altercations and misconduct.• Resolved benefits and payroll issues.• Processed all Workers Compensation claims. Show less

Irving, Texas, United States

Contacting a wide variety of customers and attempting to secure payment on delinquent mortgage accounts and understanding the reasons for the delinquency.• Working with customers to help educate them on their account status and options available based on their financial situation.• Performing collection activities in accordance with state and local collections laws in an effort to recover unpaid debt.

• September 2016 - March 2017 - Laid off August 2016 from previous HR Manager position at NORC at The University of Chicago – Call Center closed and relocated• April 2017 – March 2018 – Beacon Hill Staffing, Chicago, IL - Corporate Concierge• April 2018 - Relocated to Dallas, Texas • April 2018 – Current – The GAP, Irving Texas• September 2018 – Current - U.S. Bank

Chicago

Coached directors and management on making effective decisions ensuring fair and consistent application of employment laws, company policies and procedures.• Proficient in managing EEO and Human Services investigations, Affirmative Action Audits, and internal investigations of discrimination and harassment.• Coached and coordinated with senior management all performance management, corrective action plans and terminations.• Worked with legal counsel on lawsuit discovery and… Show more Coached directors and management on making effective decisions ensuring fair and consistent application of employment laws, company policies and procedures.• Proficient in managing EEO and Human Services investigations, Affirmative Action Audits, and internal investigations of discrimination and harassment.• Coached and coordinated with senior management all performance management, corrective action plans and terminations.• Worked with legal counsel on lawsuit discovery and litigation preparations including serving as company representative during review boards and arbitrations.• Partnered with senior management in the creation, roll out and updates of employee handbooks and policy guides.• Coordinated roll out of Sexual Harassment Training for Supervisors, Production Managers, Directors and Vice President.• Audited and analyzed HR data and recommended revisions to policies and procedures.• Organized and administered mid-year and end of year appraisal process, reviews and salaries.• Directed full-cycle recruitment, staffing and orientation for HR Staff, Department Production Managers, Supervisors, Managers and front-line employees. Show less

Chicago, Illinois, United States

• Served as primary HR contact on management issues for Regional Vice Presidents, Directors and Managers• Managed call centers in 5-state.• Supported 30 HR managers in a five-state region.• Partnered with labor relations personnel to ensure appropriate actions on issues such as pay disputes and grievances.• Developed compensation increase process for regional CWA/IBEW employees.• Developed and trained Supervisors and Managers on Behavioral Interviewing, Labor Relations and… Show more • Served as primary HR contact on management issues for Regional Vice Presidents, Directors and Managers• Managed call centers in 5-state.• Supported 30 HR managers in a five-state region.• Partnered with labor relations personnel to ensure appropriate actions on issues such as pay disputes and grievances.• Developed compensation increase process for regional CWA/IBEW employees.• Developed and trained Supervisors and Managers on Behavioral Interviewing, Labor Relations and Performance Management processes.• Facilitated compensation for management, including base salary, bonuses, and stock options.• Subject matter expert; proficient in compensation, benefits, external EEO claims, and HRIS processing.• Developed company-wide compensation training for HR personnel.• Supervised compensation, end-of-year process, off-cycle adjustments, stock options, and savings plans Show less

Bachelor Of Arts (B.A.), Art Administration

Education record