Bruce H. Email & Phone Number

Dallas, Texas, United States

• Strategically aligned and collaborated with senior leadership to shape the people strategy.
• Interfaced between business vertical leadership and HR, translating business and HR strategy objectives.
• Serve as a strategic Human Resources Partner to the Business Unit
• Drove the implementation of new HR programs, policies and technological changes addressing gaps as needed.
• Evaluated processes for effective business outcomes, continuously improving operations and look for… Show more Strategically aligned and collaborated with senior leadership to shape the people strategy.
• Evaluated processes for effective business outcomes, continuously improving operations and look for solutions to change the business to meet organizational goals.

Irving, Texas, United States

• Served as a business partner, supporting and guiding the business for performance, growth, customer satisfaction and profitability.
• Formulated partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization.
• Interfaced daily with HR and Senior Leaders to provide proactive human resources advice and support.
• Led annual market reviews and recommended off-cycle adjustments to ensure top talent is… Show more Served as a business partner, supporting and guiding the business for performance, growth, customer satisfaction and.
• Led annual market reviews and recommended off-cycle adjustments to ensure top talent is retained.
• Partnered with Senior Leadership for strategic workforce planning to identify organizational effective strategies including business structure, staffing changes and communication.

Irving, Texas, United States

• Contractor for the West Region HRBP, supporting plants in WA, OR, CA, NV, AZ, CO and TX.
• Advised VP of Human Resources on new strategies to retain employees and lower turnover.
• Coordinated and facilitated coaching sessions and development of performance improvement plans
• Lead recruiting efforts to meet staffing goals for multiple regions.
• Prepared and presented weekly recruiting reports to improve efficiency and flow of candidates.
• Assisted with developing training… Show more Contractor for the West Region HRBP, supporting plants in WA, OR, CA, NV, AZ, CO and TX.

Irving, Texas, United States

• Supported call center of over 900 representatives dedicated to researching and responding to questions regarding completing the 2020 Federal Census.
• Completed COVID19 intake for leave requests, providing recommendations, and informing employees of leave approvals.
• Ensured adherence to Office of Federal Contract Compliance Program guidelines (OFCCP).
• Onboarded and orientated over 1100 employees during the first quarter.
• Supported Site Operations Manager and management teams… Show more Supported call center of over 900 representatives dedicated to researching and responding to questions regarding completing the 2020 Federal Census.
• Supported Site Operations Manager and management teams for the effective management of human resources through all phases of the employee lifecycle.

Irving, Texas, United States

• Contacting a wide variety of customers and attempting to secure payment on delinquent mortgage accounts and understanding the reasons for the delinquency.
• Working with customers to help educate them on their account status and options available based on their financial situation.
• Performing collection activities in accordance with state and local collections laws in an effort to recover unpaid debt.

• September 2016 - March 2017 - Laid off August 2016 from previous HR Manager position at NORC at The University of Chicago – Call Center closed and relocated
• April 2017 – March 2018 – Beacon Hill Staffing, Chicago, IL - Corporate Concierge
• April 2018 - Relocated to Dallas, Texas
• April 2018 – Current – The GAP, Irving Texas
• September 2018 – Current - U.S. Bank

Chicago

• Coached directors and management on making effective decisions ensuring fair and consistent application of employment laws, company policies and procedures.
• Proficient in managing EEO and Human Services investigations, Affirmative Action Audits, and internal investigations of discrimination and harassment.
• Coached and coordinated with senior management all performance management, corrective action plans and terminations.
• Worked with legal counsel on lawsuit discovery and… Show more Coached directors and management on making effective decisions ensuring fair and consistent application of employment laws, company policies and procedures.
• Worked with legal counsel on lawsuit discovery and litigation preparations including serving as company representative during review boards and arbitrations.
• Partnered with senior management in the creation, roll out and updates of employee handbooks and policy guides.

Chicago, Illinois, United States

• Served as primary HR contact on management issues for Regional Vice Presidents, Directors and Managers
• Managed call centers in 5-state.
• Supported 30 HR managers in a five-state region.
• Partnered with labor relations personnel to ensure appropriate actions on issues such as pay disputes and grievances.
• Developed compensation increase process for regional CWA/IBEW employees.
• Developed and trained Supervisors and Managers on Behavioral Interviewing, Labor Relations and… Show more

Bachelor Of Arts (B.A.), Art Administration

Education record