Bruce Allen Email and Phone Number

Team utilisation, work throughput, team building, quality, reporting, planning, tracking, prioritisation, scheduling, estimation, methodology, special projects, account management.

Project manage the build of the corporate website, custom CMS, content population procedures, content maintenance procedures, DRP, metrics, availability, support. Project manage implementation of Onyx CRM, customisations, training, call centre integration, integration with in-house systems, rollout.

Webmaster for corporate website. Responsible for data currency, content updates, site performance, DRP, site metrics, system interfaces, business unit support, vendor liaison, staff. Project manage special projects - integration with Share Trading platform, Online Home Loan Application, integration with Domain.

ATM redevelopment project - slash telco comms cost, provide upgrade path for newer technology ATMs, introduce new functionality, remove offhost fraud exposure. Responsible for data currency, system availability, security, fraud investigations, audits, DRP, system functions, interfaces, Y2K readiness, 7*24 support, business unit consultation, reporting, smartcard technologies.

Perform analysis for all major projects, documentation, liaise with business unit, gather requirements, create test plans, perform code changes, perform testing, support project launches.

Deliver all IS courses, formulate adhoc courses as required, evaluate and update existing courses, evaluate other trainers.

Workflow - ensure all data capture cycles meet service level agreements, Data accuracy - ensure all data is processed correctly with no errors or omissions, Manage staff - appraisal, morale, development.

Staff retention, workflow, accuracy of outputs, budget. Introduced automation of standard calculations to increase productivity and accuracy.