Developed and delivered training programs and workshops to equip employees with knowledge, skills, and tools to support exceeding expectationsUtilized a variety of instructional techniques and learning modalities, such as presentations, group activities, role-plays, and simulations to engage participants and maximize learning outcomesEvaluated training effectiveness through participant feedback, assessments, and performance metrics, iterating on content and delivery methods as needed to enhance learning and retentionAnalyzed training needs and objectives within the insurance industry to develop customized instructional materials, such as e-learning modules, job aids, and training manualsDesigned and implemented engaging and interactive training programs focused on insurance concepts, policies, procedures, and regulations to enhance employee knowledge and performanceCollaborated with subject matter experts, compliance officers, and stakeholders to ensure accuracy, relevance, and effectiveness of instructional content, while adhering to industry standards and regulatory requirements

Identified and pursued new business opportunities through prospecting, lead generation, and networking to expand the company's client baseConducted presentations and product demonstrations to showcase GoHealth's solutions and capabilities, highlighting the unique value proposition to potential clientsCollaborated with internal teams, including sales, marketing, and product development, to develop customized solutions and proposals to meet client needs and objectivesMonitored market trends, competitor activities, and industry developments to identify opportunities for innovation and differentiation, informing sales strategies and tactics