Bruce Barclay Email and Phone Number

• Coordinate with DOL divisions to maintain updated knowledge base and referral procedures • Work with ITS on software updates and resolving technical issues • Maintain and facilitate training • Analyze internal control systems

• Supervise clerical staff engaged in responding to inquiries from the general public• Review work for compliance with procedures, accuracy, and completeness• Provide administrative support, identify and resolve problems • Establish & implement procedures to maintain an efficient workflow• Manage extensive call center knowledgebase• Assist in the development & implementation of training • Respond to email inquiries from the public• Liaison with Personnel, Training & Information Technology offices

• Provide administrative support• Establish & implement procedures to maintain an efficient workflow• Manage extensive call center knowledgebase• Assist in the development & implementation of training • Respond to customer email & voicemail inquires• Liaison with Personnel, Training & Information Technology offices

Contact Center

Office of Special Investigations