• Oversaw the migration of 120,000 documents from colleagues’ home drives to Microsoft OneDrive, in accordance with GDPR.• Implemented 4 technological security mechanisms to refine data management processes.• Liaised with the Product Quality team to investigate an international supply chain issue, leading to a revised, centralised approach for product logistics.• Delivered the seamless merge of information systems and processes between two R&D departments to consolidate the organisational structure.• Coached 265 colleagues throughout the transition from Skype to Microsoft Teams, facilitating agile ways of working.• Restructured complex datasets to align with the dynamic external regulatory environment, in turn making Fuels Technology the most compliant department across the R&D function.• Exercised my growth mindset and passion for learning by actively participating in the Houston Toastmasters Club to enhance my public speaking.

• Exceeded customer satisfaction KPIs, resulting in my placement on the Service Champion scheme; awarded greater responsibility to conduct market research on consumer behaviour.• Instrumental member of the Community Voice task force for 14 months, accountable forstrengthening workplace diversity and inclusion practices in line with the company’s HR strategy.