> Drive successful administration and implementation of SAP Ariba solutions, directly contributing to enhanced procurement efficiency for a leading oil and gas client.> Lead cross-functional teams to streamline procurement processes, resulting in a drastic reduction in procurement cycle times.

> Achieved certification as an SAP Application Associate in Ariba Procure-to-Pay (P2P), leveraging expertise to deliver targeted solutions that enhanced client operations.> Documented and analyzed huge customer system requirements using Ariba’s Business Requirements Workbook (BRW), resulting in 100% client satisfaction with system customization.> Spearheaded change management initiatives that improved user adoption rates, enabling smoother transitions and increased system utilization.> Cultivated strong partnerships with clients, enhancing communication & collaboration, which led to an increase in project delivery speed.> Configured system parameters, features, and approval workflows, ensuring tailored solutions that contributed to 22 successful Go-Live functional implementations.> Oversaw the development and maintenance of over 100 training manuals, significantly improving user training efficiency and reducing onboarding time.> Provided exceptional support during the Hyper Care phase, resolving post-implementation issues & achieving a 95% resolution rate within the first week.> Delivered customized system design and training support for Ariba Shared Services Implementations, achieving 100% project completion rate without reliance on partners or field services.

> Drove supplier enablement efforts, successfully onboarding a significant number of suppliers onto the Ariba Network, improving procurement efficiency and accuracy.> Optimized administrative processes related to supplier enablement and management, resulting in increased operational efficiency and reduced processing times.> Worked closely with cross-functional teams to align supplier onboarding processes with business needs, ensuring seamless integration and compliance with organizational standards.

> Developed a streamlined e-invoicing process via the Ariba Network, achieving an 80% adoption rate among direct material suppliers and facilitating a 76% increase in e-invoicing suppliers (totaling 375).> Insourced the Supplier Enablement and Spot Buy Sourcing Desk from a BPO provider, reducing global staffing needs from 22 to 12 FTEs and enhancing operational efficiency.> Managed and optimized the work streams of 22 BPO partner specialists in Slovakia, ensuring seamless operations and improved service delivery.> Delivered comprehensive training across five countries, resulting in enhanced team development and consistent application of procurement processes.> Achieved an 88% increase in published catalogs (totaling 57) and a 96% increase in published contracts (totaling 476), strengthening supplier visibility and compliance.> Leveraged Ariba Supplier Enablement services to onboard 220 e-invoice suppliers during two major release dates, enhancing invoicing efficiency.> Led the successful pilot and implementation of the SAP Ariba Spot Buy program, revised 25+ training guides, and developed a Corporate P2P communications strategy, enhancing stakeholder engagement and procurement efficiency.

> Drove supplier enablement efforts, successfully onboarding a significant number of suppliers onto the Ariba Network, improving procurement efficiency and accuracy.> Optimized administrative processes related to supplier enablement and management, resulting in increased operational efficiency and reduced processing times.> Worked closely with cross-functional teams to align supplier onboarding processes with business needs, ensuring seamless integration and compliance with organizational standards.

> Oversaw the team inquiry management process, achieving a 51% reduction in inquiries (8,900 fewer) within a single year, enhancing operational efficiency.> Created an Executive Support Desk to function as a concierge service for senior executive inquiries and escalations, improving response times and service quality.> Supported the implementation of the Ariba Travel and Expense module, developing and executing a comprehensive training program to ensure user adoption and system efficiency.> Developed and facilitated twice-weekly WebEx training sessions for 150+ participants, enhancing knowledge and proficiency in PNC Ariba modules.> Created and maintained 50+ instructional guides hosted on corporate intranet sites, improving accessibility and user understanding of Ariba functionalities.> Conceived, developed, and launched the Supply Chain Expense, Purchase & Travel Resource page, centralizing Supply Chain offerings and enhancing internal communication.

> Management of teams of 13 – 18 employees> Recruitment and training of employees> Responsible for physical security of building and vehicles, and implementing Corporate security standards for local operations and airport facilities> Evaluated, revised and designed delivery routes and schedules> Communicated to employees as to needed job performance improvements via written and oral feedback> Used statistical data, gathered via in-house and commercial platforms, to evaluate employee performance as to productivity and service> Responsible to receive escalated customer service issues; would work with various levels of Corporate Management to ensure problem resolution and customer satisfaction