Company Sold and I moved On

SCAP AUTOMOTIVE GROUP, Fairfield, Connecticut Body Shop Manager • Accountable for providing a complete estimate of repair for vehicles and explanation of repair options to customers. • Procure rental vehicles and tow arrangements as necessary to maintain customer ease and satisfaction throughout the transaction. • Forges long term, trusting relationships with insurance company appraisers through years service. • Maintain financial documentation for accounts payable/recievable and process invoices for repairs for audit and record keeping purposes. • Set up and follow strict guidelines for several direct repair programs, such as Allstate, Metlife and Liberty Mutual. • Implements bay management to achieve excellent cycle time and quality control. • Instrumental in creating a productive and successful work flow through implementation of time management skills. • Extensive knowledge of both auto body and mechanical services and the proper repair process. • Built relationships with fleet companies, including Bridgeport Police Department.

• Instrumental in creating mechanical curriculum to expand training program from 900 hours to 1200 hours. • Instructed all aspects of auto body from basic to advanced. • Completed and utilized Instructor Certification for Chief Ezliner UGMS System.

• Managed several Connecticut locations for local franchise owner.

• Owned, operated and managed all aspects of a licensed used car dealership and auto body shop.