- Processed and managed resellers' orders in compliance with order fulfillment process guidelines. - Managed issues at each stage of pre-order entry,order entry, post order entry and coordination of supply chain activities. - Weekly Forecast and Ad-hoc orders Planning, Processing and Replenishment.- Coordinated with Supply Demand Management and Execution Team to ensure supply and allocation available during both NPI and sustaining period.- Feedback key demand trend to demand planning team from customer perspective.- Provided Analysis report as per requirement. (Team Performance report, Quarterly/Monthly Revenue report, Backlog report, etc).- Worked with Cross-functional Team to set up account for new customers and information maintenance.- Worked with SOX compliance team to review and improve the C2C processes ensure all operations meet SOX compliance and company policy.- Provided sales supporting docs/reports for internal audit requirements.- Support NPI execution activities as/when required.

- Provided business supports for Account Managers.- End-to-end order processing on daily basis for Business Customer (stock enquiry, Quote /Order creation, Pre-ship and Post-ship enquiries, etc.)- Forecast and Planning, including scheduling and release of customer orders for shipment.- Checked the master data includes sold-to/ship-to,material, price and report the error to Master team - Maintained GMACC Account - Handled inbound sales’ escalations (check stock, backlog monitor, price adjustment, etc.)