Bruce Carleton Email & Phone Number

San Francisco

• Worked with Quality Training to Define training needs and identified learning gaps, including analysis of audience, tasks, and needs assessment verification of requested training.• Verified what type of training best suits the stakeholder's needs.• Corroborates there is adequate translation of subject matter into learning materials.• Developed creative design for new classes and redesigned historic training artifacts, specifically for conversion into eLearning modules and how those modules would pass scores to the LMS.• Designed, developed, created, and updated ILT materials such as data mapping, tactical delivery plans, instructor and learner guides and job aides.• Created interactive, multimedia presentations for eLearning utilizing Articulate Storyline 2.• Ongoing incorporation of SME feedback keeping in line with original request and identifying possible changes to the materials.• Revised content and confirm that all training materials adhere to GXP and GLP procedure,regulations, and stipulations.• Developed instructional content to include the diversity of learners and groups.

San Ramon, Ca

• Redesigned PowerPoint Decks based on contract Encino that used a Salesforce platform and customized the software to meet Bank of the West's criteria. • The newly created PowerPoint decks incorporated :• Smaller chunked decks to be converted into eLearning modules for review and on boarding.• Conversion to Bank of the West/BNP Paribas format to conform with bank standards• Created Visios to illustrate data workflow and procedural steps which were included throughout the training modules and tailored to the various departments as necessary.• Identified in the training where procedures and policy changes were different from the previous versions.

• Designed/adapted appropriate assessment tools or approaches such as interviews, questionnaires, survey questions, and collects the necessary information for assessing learning needs, determining appropriate instructional design and content, identifying target populations, and evaluating the effectiveness of previous related training programs.• Designed and developed eLearning program for SFO Museum for Table Saw Safety, as new employee orientation and a refresher for incumbents using Captivate and utilizing the “text to speech” feature.• Coordinated training programs that involve planning and scheduling of my training classes of Airport Commission personnel and other support personnel through SumTotal LMS and arranging facilities through Microsoft Outlook.• Conducted training programs that include, but not limited to, creating and making public presentations, business writing, leadership, communication, and delegating, facilitating group discussions, and leading and monitoring group activities.• Provided coaching and consulting to managers, supervisors, and employees on a variety of issues through Management Essential and Supervisory training.• Performed related duties and responsibilities as assigned such as contractor partnering sessions and volunteer work with local Belle Aire Elementary school.

Menlo Park, California

Converted PowerPoint presentation into an Articulate Storyline module with interactivity, knowledge reviews, and final test.

Palo Alto, California

Creating Train-the-Trainer courses using the ADDIE approach of instructional design for:The New Mexico Health Insurance Exchange (NMHIX) and Mississippi SHOP Marketplace (MS SHOP). This included but was not limited to creating a Training Approach, interviews with stakeholders to developing a Timetable. Master Course Curriculum which includes 19 training modules developed from UAT scripts using PowerPoint software for numerous audiences (General, Agent, Administrators, SHOP Employers and Employees), delivery of modules via recorded WebEx for four release periods. The recorded WebEx presentations were then posted on GetInsured web site for access by NMHIX employees an out facing users of the exchange. I also created and delivered training PowerPoint document and Joint Requirement Analysis (JRA) templates.

San Ramon, Ca

Creating "Best in Class Training" using the ADDIE approach of instructional design for PG&E. Specifically for Compressed Natural Gas Station Daily Inspection training for 100 participants. This included interviews with stakeholder and developing a task analysis covering compliance and station maintenance. Development of a storyboard for blended Articulate/Storyline, creation of Quick Reference Guides for station equipment procedures as handouts and links in the WBT, script for the WBT, and compilation of feedback data in a Bug Tracking report addressing changes prior to pilot.

Emeryville, California

Authoring of eLearning content using Adobe Captivate to capture scenarios of doctors/nurses interacting with HealthConnect Epic software to create simulations of on-line charting. Also development and maintenance of 6 Inpatient Nurse Training Participant Guides and job aids.

Novato, California

Development, deployment, and maintenance of 32-online course curriculum for enterprise. Developed online and virtual courses aimed at internal and external audiences as well as system change notifications and best practices tipsorigination system Empower!

San Francisco Bay Area

One of 75 schools owned by the #4 company on Fortune’s 2003 list of fastest growing companies• Development, deployment, and maintenance of 32-online course curriculum for enterprise origination system Empower!• Developed online and virtual courses aimed at internal and external audiences as well as system change notifications and best practices tips.• Development and deployment of online, Virtual, and VoIP courses for GreenPoint’s strategic e-Point and Pipeline Manager portals used by external Brokers and Correspondent Lenders and internal GMP staff.• Remained compliant with courses required by Federal

San Mateo, California

Developed classes for the Interaction Platform product, a customer relation’s management suite of applications for call centers and portals. • Classes developed included Service Center Agent, Service Center Manager, Service Center Installation & Configuration, and Service Center Portal.• Re-write of the Service Center Business Planning and Service Center Customization.

San Francisco Bay Area

• Developed System Development Functional Specifications and Training Materials for the MEG Analysts and Meter Field personnel for Phase I of MITSS for PG & E.• Designed and developed courseware for hospital pharmaceutical purchasing and financial modeling software. Analyzed end-user needs, wrote concept guide, training modules, and delivered product to client users, McKesson Corp.

Oakland, California

A merger between Safeway Canada and Safeway United States and the conversion from four U.S. and Canadian platforms to one central DB2 platform prompted this project.• Lead instructional designer responsible for the creation and development of training classes and materials, as well as the delivery of training for buyers in the United States. • Included extensive travel to user sites in Canada and the U.S. working with users, programmers, analysts, and other instructional designers using programming specs and testing the updated systems.

Oakland, California

Lead instructional designer responsible for the creation, development of training classes and materials, as well as the delivery of training to two TRW clients, the Pepsi Cola Company in Winston Salem, NC and Bank Giro Central, in Luesden, Netherlands. Training courses developed based on each company’s trainer/trainee needs were tailored to each client’s individual business and their use of the imaging systems

Post Graduate, Technical Writing/Programming/Systems Analysis

B.S., Communications & Theater

I was a Communications Major.