Operations Lead, Commercial Hvac Service, North America
Current
Sep 2020 - Present
AeroLeads people directory · profile
Bruce Ching Email & Phone Number
Operations Lead, Commercial HVAC Service, North America
at
Carrier
1 work email found
@otis.com
2 phones found area 925 and 808
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Operations Lead, Commercial HVAC Service, North America
Location
United States
Who is Bruce Ching? Overview
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Quick answer
Bruce Ching is listed as Operations Lead, Commercial HVAC Service, North America at Carrier, based in United States. AeroLeads shows a work email signal at otis.com, phone signal with area code 925, 808, and a matched LinkedIn profile for Bruce Ching.
Bruce Ching previously worked as Field Service CRM Manager at Otis Elevator Co. and General Manager, Chicago and Illinois at Otis Elevator Co.. Bruce Ching holds Bne, Nuclear Engineering from Georgia Institute Of Technology.
Company email context
Email format at Carrier
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{first}.{last}@otis.com
86% confidence
AeroLeads found 1 current-domain work email signal for Bruce Ching. Compare company email patterns before reaching out.
Profile bio
About Bruce Ching
Experienced and versatile business leader with proven track record of consistently exceeding performance targets in highly diverse settings, ranging from implementing a complex CRM system, to dramatically growing stand-alone business units, and building an extraordinarily successful export operation from scratch. Extensive sales and operations management experience with technical products, field service, construction and project management, and international business.KNOWN FOR• Focus on results• Team leadership• Coaching and mentoring• Attention to detail• Proficiency in leading cross-cultural groupsEXPERTISE• Sales and operations management• Digital transformation• Change management• Strategy development and implementation• Microsoft Dynamics CRM• Financial planning and forecasting• Project management
Current workplace
Bruce Ching's current company
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5 roles · 22 years
Bruce Ching work experience
A career timeline built from the work history available for this profile.
Field Service Crm Manager
I drive business process improvement through development of the Microsoft Dynamics CRM platform for deployment across Otis Field Service and Call Center users worldwide.My team identifies best practices across the organization and uses the Microsoft Dynamics CRM platform to standardize Field Service processes globally, integrate IoT-developed data, and apply AI-driven insights into the Otis service operation. I lead a team of cross-cultural Otis subject matter experts, along with a large number of external consultants, to develop the Global Service System.This is the largest project development in the history of Otis and one of the most extensive applications of the Dynamics platform ever undertaken. Otis has targeted double digit field service margin growth and customer satisfaction improvement through field efficiency optimization, service call response time reduction, and contract compliance.
General Manager, Chicago And Illinois
Had general management responsibility for multiple sales and service branches in downtown Chicago, suburban Chicago, and downstate Illinois.During the severe industry downturn following the Great Recession, protected market share and profitability through the use of long term service contracts, restructured operations and strategic portfolio management.Re-built sales teams with fresh graduate hiring and expanded coverage into new geographic and functional areas.
2011 - 2017
~6 yrs
Regional General Manager, Canada
Regional management responsibility for multiple operations throughout the eastern half of Canada. This position required management of multilingual teams, operating in diverse regulatory and legal environments, and negotiations with multiple unions.We deployed one of the first company systems to automatically monitor the activities of our decentralized field mechanics.
2008 - 2010
~2 yrs
Director, International Business Development
Deployed to China to develop export business for multiple large Otis manufacturing operations throughout the country. By the end of the assignment, exports represented more than 20% of the business for these previously domestically only focused sites. Important additional benefits included significant product quality improvements, order fulfillment time reduction, and customer responsiveness increases.
2005 - 2008
~3 yrs
3 education records
Bruce Ching education
Bne, Nuclear Engineering
Georgia Institute Of Technology
Msc., Nuclear Engineering
Massachusetts Institute Of Technology
Mba, General Management
The University Of Chicago Booth School Of Business
FAQ
Frequently asked questions about Bruce Ching
Quick answers generated from the profile data available on this page.
What company does Bruce Ching work for?
Bruce Ching works for Carrier.
What is Bruce Ching's role at Carrier?
Bruce Ching is listed as Operations Lead, Commercial HVAC Service, North America at Carrier.
What is Bruce Ching's email address?
AeroLeads has found 1 work email signal at @otis.com for Bruce Ching at Carrier.
What is Bruce Ching's phone number?
AeroLeads has found 2 phone signal(s) with area code 925, 808 for Bruce Ching at Carrier.
Where is Bruce Ching based?
Bruce Ching is based in United States while working with Carrier.
What companies has Bruce Ching worked for?
Bruce Ching has worked for Carrier and Otis Elevator Co..
How can I contact Bruce Ching?
You can use AeroLeads to view verified contact signals for Bruce Ching at Carrier, including work email, phone, and LinkedIn data when available.
What schools did Bruce Ching attend?
Bruce Ching holds Bne, Nuclear Engineering from Georgia Institute Of Technology.
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