Bruce Connolly Email and Phone Number

HobbyAuthor of Drew Dog Our Dalmatian - Children's BookAuthor of Riley Our Little Bear Dog - Children's BookAuthor of Dimension of the Mind, Body, Soul, Spirit, and Universe - Young Adult and Adult Book

WebFOCUS Help Desk lead, ITSM Change Management Assignments, WebFOCUS Developer Studio new release testing and migration coordination, edirectory and Active Directory security requests for new and existing WebFOCUS applications. • Successfully led and coordinated the WebFOCUS Help Desk utilizing phone, instant messaging and shared mailbox emails to manage 3,000+ technical issues per year. • Managed and assigned inbound help tickets for a WebFOCUS 5 person Infrastructure team and a WebFOCUS 5 person Center of Excellence team for 110 + WebFOCUS Applications to improve productivity.• Conducted on time ITSM Change Management assignments for WebFOCUS Infrastructure team, approximately 500 + successful assignments per year.• Performed initial test of WebFOCUS Developer Studio for new releases to ensure software met technical and business needs and requirements. • Packaged new releases and assisted with new release migrations of approximately 250 + contacts per year for increased efficiency and lower costs. • Conducted initial on boarding of new WebFOCUS applications, approximately 18 new applications per year to leverage current infrastructure. • Initiate setup production access through COSMOS security requests to provide a secure access environment.• Partnered with team to provide backup for ERwin Infrastructure to maintain business continuity. • Performed quarterly infrastructure disaster recovery testing to ensure the DR site functioned properly.

Administrate the Platinum Data Repository on the mainframe for JCL, Copybook and COBOL updates. Also, ERwin Data Modeling for a variety of business initiatives. • Successful and timely new implementation of the Platinum Data Repository for four mainframe applications.• ERwin Data Modeling collaboration with Piper Jaffray Corporation.