Bruce Davis Email & Phone Number

Apopka, FL, US

Orlando, Florida, United States

• Quality Assurance (QA) analyst for Wyndham Destinations. Tasked with reviewing recorded agent calls for the inbound contact center, analyzing inbound call trends and documenting agent compliance and call quality..
• Expert Oracle Financial Services Lending and Leasing (OFSLL) user and trainer.
• Special project assignment: new product testing and implementation - Quality Assurance (QA)
• Train new hires and mentor established agents in best practices, effective call handling, and product knowledge.
• Excellent communication skills aimed at understanding customers’ concerns, gathering information, researching, resolving inquiries, and logging customer calls.
• Demonstrated ability to process information quickly and proactively offer solutions for resolution in a timely manner.

Orlando, Florida, United States

• Responding to telephone inquiries, providing excellent customer service while complying with required scripts and procedures, including NACHA guidelines.
• Assessing customer needs and providing accurate account information and services available.
• Reporting to track workload, response time
• Surpassing targets and KPIs daily.

Orlando, Florida, United States

• Highly engaged customer service agent, diligent with maintaining efficient inventory levels and merchandising, contributing to increased sales and department profit margins.
• Leverage customer experience while planning and executing product displays, resulting in an increase in customer traffic.
• Receive shipments and document against invoicing sheets for proper record keeping.
• Provide excellent customer service, assisting with product queries.
• Ensure produce quality standards were met by culling and pruning selected items as needed.

Orlando, Florida, United States

• Responsible and effective lead, successful at working in a fast-paced, customer-focused environment, wearing many hats in a short hierarchical store structure.
• Ensure business efficiency by motivating a diverse team to accomplish tasks as smoothly as possible.
• Train staff on expected performance levels and outcomes.
• Leadership training to advance positions with increasing levels of responsibility.
• Receive deliveries from warehouses and vendors, moving pallets with a manual/electronic pallet jack to load/unload products.
• Deliver outstanding customer service to increase overall store customer satisfaction scores.