Sales and consulting of today's and tomorrow's emerging technologies and practices - the many variations and the ways AI can attain efficiencies not experienced before. My audiences are interested in not only the improvements possible with their consumers/customers, but also how the tech can help maximize the employee experiences. I find the "hunger" is fed with the realization of the realignment of just about everything. For example, the traditional IVR treatment just goes away, and this is… Show more Sales and consulting of today's and tomorrow's emerging technologies and practices - the many variations and the ways AI can attain efficiencies not experienced before. My audiences are interested in not only the improvements possible with their consumers/customers, but also how the tech can help maximize the employee experiences. I find the "hunger" is fed with the realization of the realignment of just about everything. For example, the traditional IVR treatment just goes away, and this is met with instant wanting and excitement. These reactions contribute to the pleasure I experience in my consultative sales approach. Verticals include Healthcare, State and County Governments, Financial, Retail, Transportation and Manufacturing. My peers and I work with an impressive group of technology partners, each of which have involved the latest in CX techniques, tech and AI. Show less

Industries evolve, if not already, from a product culture to the customer experience economy. I help my clients recognize and understand the importance of keeping up with demands of their customers through process, customer-delighting techniques, and of course the technologies needed. Primary focus was Conversational and other AI technologies to transform experiences both for my client's consumers, and their agents and employees. Verticals were Finance, State Agencies, County Governments… Show more Industries evolve, if not already, from a product culture to the customer experience economy. I help my clients recognize and understand the importance of keeping up with demands of their customers through process, customer-delighting techniques, and of course the technologies needed. Primary focus was Conversational and other AI technologies to transform experiences both for my client's consumers, and their agents and employees. Verticals were Finance, State Agencies, County Governments, Retail and Healthcare. Show less

Specializing in Contact Center and IP Telephony technologies by leading the development of solutions to meet customers' business requirements. Leveraging expertise in Contact Center, Unified Communications and IP Telephony technologies including Genesys, SIP, Cisco ICM and UCCx, Media Gateways and Servers, VXML, database and CRM, Workforce Optimization, WFM, IVR and agent screen integrations, and most ACD Manufacturers. Bringing these solutions together with the advanced network capabilities… Show more Specializing in Contact Center and IP Telephony technologies by leading the development of solutions to meet customers' business requirements. Leveraging expertise in Contact Center, Unified Communications and IP Telephony technologies including Genesys, SIP, Cisco ICM and UCCx, Media Gateways and Servers, VXML, database and CRM, Workforce Optimization, WFM, IVR and agent screen integrations, and most ACD Manufacturers. Bringing these solutions together with the advanced network capabilities of Verizon Business. Show less

Directing the creation of Contact Center and Unified Communications strategies and solutions to Verizon's enterprise and top billing customers.