Responsible for one on one teaching of the Operational Excellence model of management to 30+ managers.Leader of small and large group process improvement based projects

• Involved in 1 successful Joint Commission survey• Successfully completed lean level I, II, and III training • Certified Lean Trainer • Extensive work with balanced score card, root cause analysis, PDCA, and systematic suggestion system• Took the percentage of times a call was not answered by the first call center representative from 28% down to less than 0.5%• Reduced abandoned calls by 60%• First and only hospital in the country to develop and use mobile technology for transporting patients with TDSS• Saved almost 2 minutes per task via mobile technology $25,000 in annual FTE savings• Won the annual technical support award for the northeast region • I sit on the EOC committee and the Finance Cost Reduction committee• I am the responsible person for the Lean pillar for the operations management division• Staffing, Scheduling, and Training of 25 full time employees and one supervisor• High level reporting of metrics relating to call volume, task summery, and overall performance of Transporters and Call Center Representatives • Observations, coaching, and counseling of the employees work quality and quantity• Proficient use of CARES, FOSS, SodexoNet, Health Touch, TDSS, UOS, and GOLD CHECK.o These are all corporate tools that range from employee engagement to regulatory requirements

• Lead Manager at offsite location direct report to Director of Operations for all offsite locations• Involved in 3 successful Joint Commission surveys as well as 1 successful CMS survey• Saved $40,000 on product replacement and turned the savings into a new piece of floor care equipment• The new ride on floor scrubber saved the hospital .5 FTE’s or $15,000 in annual savings• Created efficiency in the environmental services job flows to save the hospital 1.5 FTE’s or $45,000 annually• Served as chair of the Green Team committee• Staffing and Scheduling of 20 full time employees• Scheduling and assisting with various project work including but not limited to the restoration and maintenance of VCT tile, Nora flooring, and all types of carpet• Daily Inspections and coaching of employees work quality and efficiency• Financial and operational support for Sodexo foodservice in the Bistro • Certified DiSC training and placed as an “i” management style• Training in CARES, FOSS, SHINE, SodexoNet, TRAKKAR, UOS, GOLD CHECK, and Black Light inspections, o These are all corporate tools that range from employee engagement to regulatory requirements

• Involved in 1 successful Joint Commission survey as well as multiple DPH and Health inspections• Received 100% on both sections of the Eco-Sure evaluation • Increased sales by 20% in Bistro by adding breakfast and rewriting daily menu • Reduced labor by 10% through greater efficiency in food production process• Reduced food cost by 2% with new ordering process• Staffing and Scheduling of 7 full time employees• 100 patient meals served weekly• Training in UOS, GOLD CHECK, Market Connection, and UFS o These are all corporate tools that range from employee engagement to regulatory requirements

• Created new bed flow process with the ED leading to a 10% reduction in stat bed turnaround times• Served on EOC committee, Chair of Green Team committee, and as a member of the Bed Flow team • Involved in 1 successful Department of Public Health survey• Staffing and Scheduling of 75 full time employees• Various project work including but not limited to floor care, and various detail cleaning of public and patient areas

Trainer for staff in all front of house positions Handle all setup, take-down, and maintenance of daily bar operations Made sure all guests needs and wants were well satisfied

In charge of all ordering and preparation for daily operation In charge of all employees and daily tasksExpert in all dealings with customers and transactionsIn charge of creating, and pricing the full menu

Managed others in maintaining all outdoor facilitiesCoached various sports teams for children ages 6-12 yearsRefereed and umpired any games necessary

Handled parking violationsMaintained and organized office through computerization and de-cluttering Received and handled dispatch callsUsed computer systems to run license numbers and names Assisted officers on every shift with ride-alongsLearned how to handle difficult situations by observing officers on-duty