Bruce Graves Email & Phone Number

Vancouver, Wa

* As a member of the HP Instant Ink Operations team, created and maintained an automated program with Python and Selenium to facilitate ink shipment investigations. * Developed and maintained a VBA tool for pulling recent customer ink levels from Vertica data and estimating days of ink remaining.* Automated procedure to send daily e-mails to customers with shipping issues, reducing time needed for the task from several hours per day to about ten minutes per day.* Used Python scripts to compile a list of daily shipping issues, and tracked the issues to resolution.* Proactively searched Vertica databases for shipping problems in the North American and European Instant Ink programs, using SQL in Toad.* Performed ad-hoc investigation of new and existing system issues as directed by North American and European Technical Operations Managers.* Created e-mail templates for the most common types of customer contact, for use in North America (US, Canada) and Europe (UK, France, Germany, Spain).

Vancouver, Wa

* Helped to maintain an internally-hosted web application that gives students math and reading practice to assess their progress, and ensures conformance to national and state education standards.* Created and maintained complex database reports using Crystal Reports and SQL Reporting Services, making use of advanced T-SQL to create stored procedures and user-defined functions.* Developed Linux TeamCity agents to use Maven to build and perform automated tests for Java programs.* Used VMs to build test clusters for the Big Data team, and developed Ansible playbooks to install Hadoop software to remote hosts on both production and test clusters.* Provided technical analysis and performed various technical functions for the content development team, such as implementing status progression changes in their database.* Built customized application installers for outside clients, using InstallShield.* Created detailed test scripts for myself, the QA department, and contracted QA testers, for both inward- and outward-facing applications.