Bruce H. Email & Phone Number

Vaughan, On, Ca

Toronto, Ontario, Canada

In my current role, I analyse customer requirements comprehensively andalign them with suitable aircraft capabilities. I co-ordinate variouselements such as schedules, passenger details, ground transportation,catering requests, and other customer preferences to ensure seamless charterflights. Additionally, I review and approve post-flight billing processes toguarantee accuracy and compliance with accounting standards. To supportmarketing efforts, I regularly update aircraft information, ensuringpromotional materials are precise and compelling. I also oversee andmaintain important details regarding sub-charter companies, including fleetinformation, hourly rates, insurance coverage, and operating certificates.Engaging in special projects, such as conducting research on selling ratesper hour, is also part of my responsibilities. Lastly, I build strongrelationships with aircraft owners by establishing trust and fostering opencommunication channels.Some of my key accomplishments in this role are:• Executed proactive sales strategies to promote repeat business andcultivate loyalty among existing clients.• Achieved quarterly revenue of $2M through effective sales strategies andsuccessful client acquisitions.

Toronto, Ontario, Canada

Vaughan, Ontario, Canada

Within this position, I was responsible for supervising the distribution ofcell phones, laptops, and accessories. I maintained consistent and proactivecommunication with current customers to identify and leverage potentialfuture business prospects. Furthermore, I took charge of the entire process,starting from the initial interaction with end users, to overseeing thedelivery, setup, and promotion of contracts, additional features, andaccessories. Resolving technical problems related to device activation andaddressing inquiries regarding customers' new accounts were also among myduties.Key contributions:• Established new customer relationships, resulting in significant expansionof customer base.• Achieved highest sales volume by exceeding targets and generating revenuegrowth.

Toronto, Ontario, Canada

During this role, I utilised upselling techniques and negotiation skills tooffer customers additional features, pricing options, and contracts, aimingto maximise revenue and profitability. I worked closely with the businessmanager to streamline financing and credit application procedures forclients, ensuring a more efficient process. In addition, I oversaw theentire OTP signing process by utilising our internal 180 database system tolocate requested vehicles. Providing exceptional after-sales service was apriority for me, as I aimed to strengthen customer relationships andactively sought referrals for potential new clients.My notable achievements in this role were:• Improved client satisfaction and sales closure rates by steeringcomprehensive customer assessments.• Achieved an impressive record of 10 vehicle deliveries in first month byshowcasing efficiency.• Exceeded monthly sales targets by driving sales of exclusive companyvehicles.

City Of Johannesburg, Gauteng, South Africa

During this job tenure, I took charge of every aspect of business operationswhile leading a team of six employees. I nurtured business relationshipswith dealerships and distributors. I assessed acquired vehicles by carefullyreviewing registration and safety certificates. I formed a partnership witha reliable third-party repair shop to improve the marketability of ourvehicles. I devised pricing models based on vehicle specifications,competitor prices, and extensive market research. I supervised branddevelopment initiatives, such as creating a distinctive brand logo anddesigning a business website. I implemented the Pestal inventory andaccounting system to streamline financial reporting and inventoryreconciliation processes. I handled various HR responsibilities, includingwriting job descriptions, conducting interviews, and managing personnelmatters.Major accomplishments in this role were:• Transformed company into second highest volume retail store nationallywithin one year.• Conducted vendor analysis for cost-effective bulk purchases withprofitable margins.• Achieved remarkable sales volume of 40 units per month by building companyfrom inception.