Responsibilities included financial projections and designed guidelines to reach a higher standard operation. Complete reorganization and implementation of Human Resource initiatives and ProgramsExperienced a 70% improvement in attendance year overs year as measured by Deloitte, International Audit and Consulting firmCreated a team to Re-Start and improved the Team Member Recognition Program that contributed to higher Retention and Moral which translated to an increase in Guest Survey Scores, (Claribridge)Organized a team that Introduced New Slot & Table Games product which blended and integrated into an outdated floorplan, which included the design for an Outdoor Patio Casino by the PoolCreated a team to execute the Planning, Recruitment of an entertainment pit that generated $1.0m plus in Table Games Revenue year over year Increased various Tournament events to drive High End play which contributed to 85% of Table Games Annual Revenue.Introduced the Hard Rock employee communication Application platform, (Red e App), which improved property team member engagement, communication & department daily operations, Experienced a 85% Adoption and 72% Reader Rate within its first 90 days of install.

Key member of the “Pre and Opening Team” responsible to help organize, staff recruitment, development, and training.Lead strategic planning of onboarding 1,000 plus team members and implementation of exceptional Guests Service Standards.

Initial primary responsibility was to manage rebrand of property after new ownership acquisition. Spearheaded various marketing events for Table Games which ranged from tournaments and promotions that would generate and increase revenue.Liaised with vendors and manufacturing operations to ensure high-quality, yet low-cost, production methods.

Pre-Opening team, 4th member hired in the department to prioritize and organize planning, staff recruitment, development, and training.Director of MGM Detroit Training Operations at Wayne County Community CollegeTrusted to collaborate with international executives to analyze, project financial opportunity and Transport new Gaming product to be introduced for the first time in the United States, (Rapid Roulette) – Andrew McDonaldAssembled a team of highly qualified managers to produce an MGM Grand, Guest Service training program which included, an interactive class module and video program.