Director Of Marketing And Communications
Current• Responsible for strategic direction to increase awareness, preference and utilization of hospital’s 10+ service lines and programs• Lead the execution of integrated marketing plans through creative services, advertising, customer relationship management (CRM), public relations, digital marketing and social media teams• Direct and approve the content, design and production of direct mail, brochures, digital ads, email campaigns, print ads, etc. • Chief communications advisor to CEO and executive leadership team as well as primary marketing liaison to finance, fundraising, human resources and nursing departments • Responsible for comprehensive internal communications strategy targeting more than 5,000 employees and affiliated physicians • Supervise entity marketing team and the work of freelance designers, printers, photographers and other vendors to ensure consistent messaging and on-brand materials• Introduced innovative physician seminar strategy to drive patient utilization and volume, generating several million dollars in downstream revenue and adopted as a Sharp system best-practice • Successfully managed a multi-channel marketing campaign to launch the expanded Emergency and Critical Care Center; the campaign drove unprecedented traffic and views to the landing page on Sharp.com• Managed advertising campaign to launch hospital’s robotic surgery program; service line exceeded its fifth-year volume projections within 12 months• Played a major role in the communications campaign that led to successful passage of an East San Diego County $247 bond measure (Prop G), resulting in record-breaking 77% voter approval • Launched first Sharp hospital e-newsletter which continues to surpass national benchmark open rates• Initiated Sharp Grossmont news updates, a monthly tip sheet of newsworthy story ideas to obtain media coverage and utilized as a successful Sharp system tool to achieve consistent media placements