Bruce Hathaway Email & Phone Number

New York, United States

Syracuse, New York, United States

Facilitated interdepartmental meetings to share ideas, collaborate on, and prioritize software improvements and website updates designed to enhance the As You Are telehealth service. Built a system for collecting and using metrics reports to understand the user journey across the platform. Managed the daily operations of the national As You Are patient support call center, ensuring that patients, families, and healthcare providers were provided with timely and accurate health support. Studied user cancelation data to determine and resolve the primary causes of dropped appointments.Key Achievements:► Played an instrumental role in orchestrating the successful deployment of two major website updates.► Used data analytics to identify changes that cut patient cancellation by 50%.► Updated the pathway of a user’s journey to make the experience smoother, which decreased patient attrition.

Collaborated with the CDC to formulate ways to scale and sustain the National Diabetes Prevention Program so it is able to reach underserved populations across the country. Trained CDC grantees on key principles of policy development, social health determinants, value-based payment, and meaningful engagement with healthcare providers. Liaison and primary point of contact to improve bi-directional referrals between healthcare organizations and National DPP providers.Key Achievements:► Designed an online tool HR professionals and brokers could use to add program coverage to employee benefit plans.► Planned and facilitated multiple trainings for 1705 grantees with an average satisfaction score of 4.8 out of 5.

Syracuse, New York, United States

Set project scopes, created schedules, and monitored all progress so that services supporting the rapid exchange of clinical health information met or exceeded expectations and security standards. Delegated assignments to the appropriate members of a cross-functional team, tracking staff performance and making necessary adjustments so IT, customer service, account management, and healthcare deliverables were completed by their deadlines. Managed the rollout of services, identifying potential inefficiencies in business processes, and establishing new workflows to resolve potential delays while also maximizing the impact of programs on intended audiences. Initiated data consolidation and staff training.Key Achievements:► Helped to successfully integrate health information exchange, client onboarding, and staff training processes.

Syracuse, New York

Met with employees, healthcare providers, and stakeholders to develop ways to raise awareness to company products and services. Played a critical role in developing new products and building the launch strategies when they were ready to go to market. Tracked performance metrics to identify needed improvements. Created new products to meet quality standards. Key Achievements:► Redesign of products using data to inform which improvements to make led to higher customer satisfaction.

Syracuse, New York

Led the full lifecycle of different grant-funded public health projects across the state, such as marketing prevention messages, holding evidence-based interventions, and organizing population health improvement committees. Key Achievements:► Successful launch of program initiatives improved population health programs and lowered health disparities. ► Created a Community Referrals Platform and improved access to health services for people with disabilities.

Syracuse, New York, United States

Oversaw the development and launch of numerous health programs across an eight-county area. Managed a portfolio of stakeholder project needs, such as event planning, health systems engagement, and corporate relationships. Organized marketing efforts, fundraisers, and sponsorship requisitions as a way to grow revenue. Key Achievements:► Drove the recruitment and organizational efforts which led to the creation of the first CNY ACS Board of Advisors.► Formalized the Syracuse City Firefighters Cancer Initiative, with the goal of improving health outcomes.

Collaborated alongside 21 YMCAs across nine states to strategize on how to successfully hold evidence-based practices and public health policy improvements. Created tools and education resources tailored to each grantee for optimal outcomes. Drafted technical reports, publications, and media messaging for stakeholders. Handled logistics planning for special events and conferences. Primary contact for committees focused on rural health and disabilities.Key Achievements:► Managed multiple grants from the Center for Disease Control and the Robert Wood Johnson Foundation.► Co-authored a sustainability model designed to improve the chances that programs would continue after funding.

I was at Health Research, Inc., an arm of the New York State Department of Health, for 14 years serving in a variety of positions that addressed both chronic and communicable diseases. During my last position in the Healthy Communities Program, I implemented three public health programs to improve the health of the community. I also served as a subject matter expert, providing technical expertise on evidence-based practices and grant funding requirements for grantees. My strong interpersonal skills allowed me to ensure proper communications of key performance indicators regarding program evaluation and data reporting.

Bachelor'S Degree, Psychology

Associate Of Arts And Sciences (Aas), Mathematics And Science

Associate Of Arts And Sciences - Aas, Architecture

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Association for the Advancement of Behavior Therapy (AABT)