I was hired as a consult for six months to help manage current AS/400, Active Directory, Top Secret and RACF mainframe systems through User ID creation, security measure implementation and regulation of system activity. The company was far past their SLA and I was a major component in getting them back to standard.Key Contributions:Managed creation of several User IDs for several Mainframe, Distributed and Windows systems. Developed a new documentation for deletion of entitlements.

Retention and AcquisitionEstablishing better relationships with current customers in order to ensure that the client will be kept for years to come and ensure the customer is satisfied with their current service. Implement new campaigns on existing customer in regards to up selling and adding services.Key Contributions:Developed new applications with Microsoft Access and Visual Basic to create a better flow of information to workers. Maintained a high rate of sales. In the top 4 of sales each month Adapted to constant change in moving from one sales campaign to the next Developed new Customer Satisfaction Survey tracker to reduce worker time

Hired to help with manage current Top Secret and RACF mainframe systems through User ID creation, security measure implementation and regulation of system activity. Constantly monitoring mainframe, distributed and other security systems to ensure that all security measures were being obeyed and that the business was not at risk.Key Contributions:Adhered to constant new implementation of new security regulations and practices to support the growing business and constant evolution of systems. Learned several systems like RACF and Active Directory Independently Managed creation of several User IDs for several Mainframe, Distributed and Windows systems. Developed a new system for tracking and receiving violation infractions. Worked On-Call as a point of contact for Information Security during non-peak hours. To grant access to jobs, groups and individuals.

Maintaining relationships with current credit card customers, up selling and adding services. Problem resolution with current customers regarding a variety of issues ranging from high interest rates and late payment fess to environmental issues with Citibank. Stayed above goal for three years in a row. Recognized for outstanding quality of leadership while being a team lead Member of several Quarterly Team winners Maintained a high rate of quality on each callOTHER CREDENTIALS