Key responsibilities :Manage and drive the teams delivery and performance measured against agreed acquisition.Actively manage the ongoing development of all team members by spending time out in the field coaching and developing staff to drive performance.Drive performance of the team via a dashboard of KPIs.Ownership of the delivery of industry leading quality statistics currently measured as complaints.Pro active management of sickness and absence issues across the team.Actively recruit and interview prospective candidates.

Key responsibilities :Approaching potential customers. Establishing and matching their needs and closing the sale.

Key responsibilities :Calling on potential customers showing them the benefits of Virgin Media products such as broadband, TV and telephone services, and then matching to an appropriate package and closing the sale.The presentation and sale is conducted on an iPad where all customers details are captured and the customer's chosen package is created and set up along with the installation date.Consistently over achieving target and compliance and customer satisfaction is an essential part of this role in which I have lot's of experience and a proven record.

Manage and drive the teams delivery and performance measured against agreed acquisition, revenue and other targets developed within the customer business.Specific data planning and usage to maximise value acquisition, retention and win back activities.Sharing of best practice across the Team Manager community.Actively manage the ongoing development of all team members.Introduce new product implementation as required.Ownership of the delivery of industry leading quality statistics currently measured as complaints and dissatisfactions,Operate in a way that minimises risk to E.ON brands.Drive performance of the team via a dashboard of KPIs utilising the tools and processes available such as AMP.Pro active management of sickness absence issues across the team, drawing on Occupational Health support as required.Take responsibility for driving down colleague attrition across the team, sharing ideas and best practice across the channel.Spending time out in the field coaching and developing staff to drive performance.Identifying process improvements on a continuous basis.Responsible for all disciplinary, capability and grievance hearings with the exception of dismissals and appeals,

Generating appointments and closing sales in residential and commercial businesses. Managing the day to day running of the business which included advertising and promotions.Recruiting, interviewing and hiring of staff. Giving ongoing training and development of staff through coaching and motivation, Setting targets and measuring the success through a process of KPIs on a monthly basis. Using performance management to achieve and maintain targets.

I was head hunted by SSE for a position of Regional Sales Manager. I was responsible for the ongoing training and support of 3 Team Managers, Setting and managing their sales targets and ensuring that they managed their sales agents individual targets through coaching and personal improvement plans. Ensuring they were keeping an overall performance record of each sales agent including regular recorded observations to ensure quality as well as volume.I was also responsible for the newly created instore trial within Safeway's Supermarkets. I was responsible for 4 agents during the trial which was very successful and lead to the opening of the instore channel.

I started as a sales consultant and within a month was the top performing agent within the Coventry Team. I worked come rain or shine and took pride in my performance, not only with regard to volume but also quality. Within 18 months l was promoted as the Coventry Sales Team Manager. l received excellent management training from British Gas and received numerous certificates pertaining to managing a direct sales team.I am a positive communicator and motivator which along with my sales ability enabled me to lead the team by example and through coaching and motivation enabled me to turn an average performing team into a high performing one.

Sales representative visiting work places leaving samples and promoting products.

Sales Representative visiting work places leaving samples and promoting products.

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