• In addition to core duties, solely responsible for the Master Data Governance of the entire division (approx. 700 employees) during an SAP implementation. • Created and led Telemarketing and Inside Sales teams resulting in a record-breaking amount of leads converting to sales.• Bridged gap in organization by recognizing area of opportunity and formed lead coordination team. • Managed a highly diverse team of individuals while driving company goals and sales achievements.

• Executed multiple trading strategies of stocks, options, and foreign securities• Designed hedging strategies for concentrated positions and overall market exposure• Assessed and rectified daily trading discrepancies and out trades• Led daily discussion and guidance with ten traders before opening bell

• Developed and executed customized ongoing service support strategies for key National Accounts Created, communicated and implemented product installations• Acted as subject matter expert to the sales team for technical and strategic issues• Advised sales team regarding complex customer requirements and equipment configurations • Determined the feasibility of intended applications, software requirements and adequacy of implementation plans• Provided specific solution recommendations to customer

• Led project to implement Astea including data cleansing, training of personnel, and development of processes• Led and/or provided support on project initiatives relating to: business process consolidation, database clean up, logistics processes, and human resource initiatives• Managed team of Service Support Representatives focusing on customer satisfaction, field support, leveraging best practices, and compliance with company standards• Ensured timely and professional service to end user• Trained Service Support Representatives on operating system and company products Generated reports and made recommendations to management regarding service agreements Managed internal processes and controls to ensure compliance and company Sarbanes-Oxley requirements