Bruce Mcgregor Email & Phone Number

Edinburgh, Scotland, Gb

I am the Principal of Resource Dynamics & Operational Planning. I own all strategic, tactical and in-life resource functions across the business unit. I have continued my development within this stretching senior role, directly engaging at RD & MD level.Key Accountabilities and Lead roles• Accountable for leading a team of resourcing experts, Senior Managers, Managers, Professionals & their teams (50 People)• Accountable for making key tactical & strategic resource decisions & when required recommendations to the MD & RDs• Accountable for the delivery of the annual capacity planning (budget build) & monthly operational planning process• Accountable for all forecasting, modelling, analysis & insights to deliver short, medium & long-term resource strategies• Accountable for leading the weekly production planning process at UK, regional & patch level for an 14000+ DL workforce• Accountable for flexing of resources across the uk to meet changes in demand, & changing pan-Openreach strategies • Accountable for relationships with internal stakeholders, leading on resourcing decisions across a complex supply chain• Accountable for non-pay delivery c.£100m (e.g. fleet, stores & tools), working with commercial & operational stakeholdersHighlights & Achievements• Restructured three resourcing teams into one E2E resourcing team, delivering a 40% headcount saving in one year• Delivered £2.6M annualised field efficiency via transformation by deploying a suite of intelligent production planning tools • Delivered large scale resource reduction (1400+ people), via EOI/VPL schemes, patch re-orgs, programme & people moves • Delivered a £3.1M saving / 18% YOY reduction in OT by implementing additional governance, flex reporting & OT tracking • Delivered 70% improvement in stores forecasting accuracy, driving a £4.4M annualised saving in stores spend on fibre build

United Kingdom

I was the Principal of Engineering Dynamics in Network Delivery. I owned all tactical resource functions, inc. Resource Dynamics, Attendance Management, & Production Planning. I delivered or exceeding all my goals, owning several pan-Openreach projects.Key Accountabilities & Lead roles• Accountable for leading a team of resourcing experts, Managers, Professionals, & their teams (45 people)• Accountable for making tactical resource decisions & when required recommendations to the MD & Regional Directors• Accountable for all forecasting, modelling, analysis & insights to deliver short to medium-term resource strategies• Accountable for flexing of resources across the uk to meet changes in demand, & changing pan-Openreach strategies• Accountable for leading the weekly production planning process at UK, regional & patch level for an 8000+ DL workforce• Accountable for relationships with internal stakeholders, leading on resourcing decisions across a complex supply chain• Accountable for non-pay delivery c.£70m (e.g. fleet, stores & tools), working with commercial & operational stakeholdersHighlights & Achievements• Designed & successfully delivered the largest single field recruitment in Openreach history (1500+ Engineers over 2 years)• Enhanced production planning processes, significantly improving key programme delivery, customer service and unit cost• Owned COVID lockdowns resource strategies - underpinning volume delivery, service & financials performance • Increased capitalisation rates YOY by 8%, driven by tactical resourcing decisions, increased engagement & governance• Delivered multiple large scale (500+ people) moves across Openreach ensuring regulated service level performance • Improved operational grip by delivering a suite of new reports on, attendance, skills availability, OT, Sick, & Annual Leave

United Kingdom

I was the Operational Readiness Manager in the North. This was a stretching role that enabled me to further my knowledge of programmatic delivery, driving service & volume delivery. I owned regional resourcing strategies, plans & deployment.Key Accountabilities & Lead roles• Accountable for leading a team of Operational Readiness Professionals (7 professionals)• Accountable for creating & delivering the regional capacity, training & recruitment plans• Accountable for delivery assurance in the region, challenging areas to deliver ahead of committed budgeted forecasts• Accountable for designing & delivering resourcing strategies to optimise business plan performance • Accountable for driving a world class cost base by driving the non-pay (tools & stores) & regional CAPEX spendHighlights & Achievements• Successfully delivered the largest regional recruitment in FND, (510 Engineers in 12 months - 19/20)• Owned the Fibre Newsites programme for the North, the only region to deliver ahead on all Newsites Scorecard metrics• Delivered a £1.2M Fleet business plan, driving real financial gains into the region, enabled field teams to avoid van sharing• Drove the service transformation in incremental capacity, halving the number of customer premises closed to capacity

I was a Senior Project Manager within the Scotland project team. Accountable for all programme delivery in the West of Scotland. Other key Accountabilities, included leading a team of Project Managers, & their Project Coordinators (26 People)Key Accountabilities & Lead roles• Accountable for the Fibre Newsite programme in the West of Scotland, & the Copper Newsite programme across Scotland• Accountable for working with internal & external suppliers & patch partners to deliver service for Newsites customers • Accountable for the delivery of all other programme delivery in the West of Scotland (BDUK, ILC, Repayments, etc)Highlights & Achievements• Responsible for improvements in West Scotland’s Newsites service: RFS 97% / 61% delivery increase / 35% DSO reduction• Responsible for a marked improvement in Scotland’s Copper Newsite delivery: 37% delivery increase / 46% tails reduction • Responsible for greatly improved Engagement Outcome & Leading our People scores across West of Scotland

I was the Operational Support & Business Insight Manager within the optimisation Team in Scotland. I was accountable for several key functions, including leading the administrative & reporting teams in Scotland, as well as multiple additional projects.Key Accountabilities & Lead roles• Accountable for the delivery of future & strategy planning, training, recruitment & resourcing in Scotland• Accountable for business insight, strategic performance, people & financial governance in Scotland• Accountable for union liaising; involvement at GM level negotiations, comms, & stakeholder management Highlights & Achievements• Delivering c.8% efficiency improvements over 15/16 & 16/17, & delivered YOY revenue increases of c.£500k • Built & delivered Scotland’s 17/18 business plan & structure, enabling Scotland to deliver or exceed all key metrics • Covered the OEM role for a 6 Month period, led & challenged Senior Operations Managers to improve delivery performance

Edinburgh, Scotland, United Kingdom

I was the Operations Manager in two Edinburgh patches leading teams of engineers. During which time I took underperforming teams & consistently turned them into two of the top performing teams in the country. Leading a teams of engineers (c.30 TMs)Key Accountabilities & Lead roles• Accountable for delivery of operational targets, improving individual & team performance • Accountable for all people issues including, attendance, health & safety, security & compliance

I began my career with BT as a modern apprentice. I achieved a BTEC in engineering. As a customer service engineer, I was a top performer consistently achieving & or surpassing all my targets set. Due to my work ethic, & engineering capabilities.