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Bruce Mulomba is listed as IT Operations Analyst at Redwood Software, a company with 214 employees, based in Reading, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Bruce Mulomba.
Bruce Mulomba previously worked as Information Technology Operations Analyst at Redwood Software and Information Technology Field Engineer at T-Tech. Bruce Mulomba holds Bachelor'S Degree, Information Technology And Business from Sheffield Hallam University.
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I am a reliable and experienced IT Engineer with a background in 2nd and 3rd line support. I have consistently delivered high-quality solutions to end-user issues and queries. My thirst for learning, dedication, adaptability, and customer-focused approach have contributed to my success in providing valuable support. I thrive under pressure and enjoy resolving technical issues.Key Skills:I have good follow-through and I'm attentive to goals,being a highly motivated person with a strong inner drive.My 8 years of experience make me easy-going by nature and able to bring a sense of calm and stability to collaborative tasks. In general, I am unruffled by the presence of stress or pressure.Confident and self-assured, I accommodate other people and my agreeable nature means I am highly coachable, with an ideal profile for service-oriented roles.Colleagues describe me as lively and sociable, and trustworthy, comfortable meeting new people and likely prioritize social interactions and appreciate when expectations are clearly laid out.
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A career timeline built from the work history available for this profile.
United Kingdom
-Monitor Redwood’s service desk and resolve issues in accordance with established service level agreements (SLAs)-Building and maintaining KPIs for the IT Operations team and keeping them up to date-Act as a point of escalation for team members that are having trouble with their tickets & also act as a resource for ticket handling-Troubleshoot MDM (Intune.
London, England, United Kingdom
-Responding to escalated technical support tickets from the 1st Line Service Desk, promptly addressing user inquiries, troubleshooting incidents, and resolving complex IT issues.-Conduct in-depth analysis and diagnosis of user-reported problems, utilizing appropriate troubleshooting techniques and tools to identify the root cause.-Provide technical.
Crewe, England, United Kingdom
-Manage and improve existing hardware and software solutions in line with business needs, including networking and conferencing support.-Experience mentoring junior members of the team.-Conducted vulnerability investigations and remediations against company assets, ensuring a secure IT environment.-Advised management teams on the solutions for the.
-IT support relating to technical issues involving core business applications, as well as virtual environments.-Diagnosed and resolved complex technical issues related to Health products, systems, and integrations, leading to quick resolution of customer issues.-Collaborated with cross-functional teams to investigate and resolve escalated technical issues.
Crewe, England, United Kingdom
-Resolved hardware and software issues through email and phone, ensuring high customer satisfaction and timely resolution.-Streamlined user access and permissions by efficiently performing account creation, password resets, and tray management in Active Directory.-Ensured smooth communication and collaboration by utilising Microsoft Exchange to create.
Other employees you can reach at redwood.com. View company contacts for 214 employees →
Christopher English
Colleague at Redwood Software
Raleigh-Durham-Chapel Hill Area, United States
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DR
Deepa R
Colleague at Redwood Software
India, India
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AA
Antony Assouline
Colleague at Redwood Software
United Kingdom, United Kingdom
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DK
Daniel Król
Colleague at Redwood Software
Wrocław, Dolnośląskie, Poland, Poland
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AO
Alberto Olivares
Colleague at Redwood Software
Montevideo, Montevideo, Uruguay, Uruguay
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WA
Will Apple
Colleague at Redwood Software
Halifax, Nova Scotia, Canada, Canada
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RG
Robert Gardner
Colleague at Redwood Software
Raleigh, North Carolina, United States, United States
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MR
Mark Robinson
Colleague at Redwood Software
London Area, United Kingdom, United Kingdom
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LS
Loren Staselewicz
Colleague at Redwood Software
Morristown, New Jersey, United States, United States
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SL
Sebastián La Rosa
Colleague at Redwood Software
Greater Buenos Aires, Argentina
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Quick answers generated from the profile data available on this page.
Bruce Mulomba works for Redwood Software.
Bruce Mulomba is listed as IT Operations Analyst at Redwood Software.
Bruce Mulomba is based in Reading, England, United Kingdom while working with Redwood Software.
Bruce Mulomba has worked for Redwood Software, T-Tech, Ims (Insurance & Mobility Solutions), Well Pharmacy, and Atos.
Bruce Mulomba's colleagues at Redwood Software include Christopher English, Deepa R, Antony Assouline, Daniel Król, and Alberto Olivares.
You can use AeroLeads to view verified contact signals for Bruce Mulomba at Redwood Software, including work email, phone, and LinkedIn data when available.
Bruce Mulomba holds Bachelor'S Degree, Information Technology And Business from Sheffield Hallam University.
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