Accomplished Solutions/Sales Engineering Leader with extensive experience leading successful teams in the world of UCaaS, CCaaS, Premise Solutions and Professional Services. Proven success recruiting, developing and retaining world class technical teams. A passionate and committed leader of professional sales engineers and consultants with focus on the success of the client, the organization and the team.Solution Selling | Sales Engineering | Leadership | Team Building | Talent Acquisition | UCaaS | CCaaSUnified Communications | Contact Center |Cloud Computing |Client Relationships
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Director, Global Solution ConsultingAvaya Oct 2021 - Sep 2022Santa Clara County, California, United StatesLed a team of solution consultants supporting the global media and entertainment vertical business. -Motivated and mentored solution consultants in technical and business acumen to increase value for the client and the company. Drove revenue by focusing on business outcomes. -Provided clients thoughtful solution focused designs that delivered on the outcomes sought after in an enterprise environment. -Assisted consultants in preparing and presenting solutions. -Collaborated with the product teams to develop and roadmap client requested enhancements. -
Senior Manager, Sales EngineeringAvaya Nov 2014 - Oct 2021Provided leadership to a team of sales engineers supporting Avaya’s global account practice. -Built, developed and retained a team of successful sales engineers who designed and supported Avaya’s portfolio of cloud and premises business solutions. -Established and maintained relationships with strategic clients. -Provided technical direction and business guidance to account managers and sales leadership.
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Director, Sales EngineeringAvaya Nov 2012 - Nov 2014Irvine, CaDirected the west area sales engineering team that provided coverage for 13 states and included 3 sales engineering managers and 35 sales engineers. -Implemented and managed SE development including business acumen, technical competence and presentation skills. -Worked directly with customers on critical escalations to ensure resolution in a timely manner. -Drove area wide CSAT initiative that provided valuable feedback from customers and guidance on support and product improvements.
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Manager, Sales EngineeringAvaya Dec 2009 - Nov 2012Irvine, California, United StatesProvided sales engineering leadership to a team of Sales Engineers covering the Southern California, Nevada, Arizona, Utah and Hawaii geographic areas. -Partnered with Sales Team and SE’s to establish and execute strategic sales engineering initiatives within the region by providing technical and sales leadership.
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Manager, Sales EngineeringNortel Networks Dec 2005 - Dec 2009Irvine, California, United States -
National Account ManagerNortel Networks Dec 2003 - Dec 2005Irvine, California, United States
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Sales EngineerNortel Networks Jul 2000 - Dec 2003
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Service Area Manager, Operations Manager, Operations Engineer, Sales Engineer, Sales ConsultantWilliams Mar 1990 - Jul 2000Irvine, California, United States
Bruce North Education Details
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Associate Of Arts - Aa
Frequently Asked Questions about Bruce North
What is Bruce North's role at the current company?
Bruce North's current role is Director | Senior Manager | Sales Engineering | Solutions Consulting.
What schools did Bruce North attend?
Bruce North attended Saddleback College.
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