Bruce Pierce Email & Phone Number

Santa Monica, California

Hospitality professional perform concierge services.

Calabasas, Ca

In 2013 Awarded Top Salesperson for Equipment Lease Financing. Achievement recognized by cold calling nationwide companies. Contacted decision makers ( Chief Executives, Chief Financial Officers, Director of Finance Officers, Controllers, Information) offering leasing services. Job responsibilities included producing leasing proposals, summarizing risks, benefits, and financial assessments.

Northridge, Ca

Worked for real estate giant Coldwell Banker as sales professional.

Greater Los Angeles Area

Exceed monthly sales by 25% and won numerous incentive contests. Job duties: Contacted Sprint wireless affinity customers renewing two year contracts while upgrading wireless devices. Recognized as Customer Service Superstar for 2012. Customer service experience involved shipping, activations, troubleshooting, billing and retention. Responsible for delivering "playbook" information to team members regarding the rapidly technological changes within the company and within the industry. Coordinated updates and changes to the affinity group website. Utilized Salesforce software integrated with other computer software systems to sell and market wireless units.

Generated $7,000,000 in residential loans, $3,000,000 in consumer loans and $10,000,000 in certificate deposits and money market accounts. Trained as a personal banker able to perform most bank duties. Primary role opening new accounts, home and consumer loan originations and financial product consultation. Assisted Information Technology department by designing a better web based service applications which accelerated loan process 15% faster than previous implemented system. Recognized by patrons and surveys for excellent customer service.

Encino, Ca

Lead sales manager within the health insurance department. Managed company-record-breaking inbound telemarketing sales team. Held responsibility for inbound sales of health products, auto insurance, homeowners' insurance and renters' insurance. Job duties: Sold individual, family and group policies across 35 states. Provided information to prospects. Oversaw underwriting and completion of applications prior to submission to carriers. Performed follow-up and servicing to policyholders. Designed and rolled out quick-guide telemarketing scripts. Developed beta-testing of Internet-based marketing program. Served as industry expert regarding health and medical insurance products, managed care sales, regulations, call center sales, field sales and customer relations.

Los Angeles ,Antelope Valley, San Bernadino County, & Nevada Stores

Completed Management Training program for General and Super Center operations. Managed all retail and grocery departments. Initial responsibility was managing front end operations from scheduling to training of 80 cashiers. In addition, managed overnight crew at the first Los Angeles urban site. Also, managed cash office team responsible for all daily money transactions. Overall responsibilities included human resources, training, compliance, community outreach and "green" initiative project implementations.

Held responsibility for sales of health insurance products. Developed new underwriting guidelines. Authored three articles in strategies for new product promotions providing features and benefits. Coordinated weekly sales meetings, team goals and targets. Conducted sales presentations to outside clients. Presented marketing and sales workshops to consumers and brokers.

Held responsibility for sales of Medicare, individual and small business group health insurance. Provided consultation to broker community on new legislation mandating insurance coverage options for small business owners. Trained and mentored customer service and sales associates. Developed and implemented new training program reducing new-hire training time by 50%. Designed innovative marketing survey, reducing data collection time by 20%. Conducted medical group audits and Customer Service Surveys.

Master Of Business Administration, 2004

Bachelor Of Arts, Political Science