• Work with all Sales Channels to configure GC/GCMS laboratory instrumentation.• Proactively contact and respond to customer’s configuration and applications questions.• Design complex valving and hardware configurations.• Monitor and update Sales Support site (ELSA) to keep hardware/software information relevant.• Develop and maintain documentation for e-tools.• Train new sales people in sales tools and GC/GCMS products.• Keep up to date on latest application notes… Show more • Work with all Sales Channels to configure GC/GCMS laboratory instrumentation.• Proactively contact and respond to customer’s configuration and applications questions.• Design complex valving and hardware configurations.• Monitor and update Sales Support site (ELSA) to keep hardware/software information relevant.• Develop and maintain documentation for e-tools.• Train new sales people in sales tools and GC/GCMS products.• Keep up to date on latest application notes, hardware and software changes.• Contribute to the promotion of GC/GCMS solutions by participating in marketing activities (e.g. tradeshows, road shows, seminars, e-seminars, etc.) Show less

• Provide on/off-site technical support to the customer, including, but not limited to, product testing, operations, servicing, failure analysis, fault isolation, and reports. • Provide an effective and cooperative interface across teams within the company and with demanding customers• Provide technical information/analysis as requested. • Investigate technical related issues within my product range (MicroGC – M200 & 3000, Sievers – Sulfur & Nitrogen Luminescent… Show more • Provide on/off-site technical support to the customer, including, but not limited to, product testing, operations, servicing, failure analysis, fault isolation, and reports. • Provide an effective and cooperative interface across teams within the company and with demanding customers• Provide technical information/analysis as requested. • Investigate technical related issues within my product range (MicroGC – M200 & 3000, Sievers – Sulfur & Nitrogen Luminescent Detectors).• Assume ownership of issues and ensure they are resolved in a timely manner.• Set daily schedule for technicians under my supervision.• Set performance goals for technicians and monitored said goals with quarterly & yearly reviews.• Received Award of Excellence FY’07 for Outstanding Customer Support Show less

• Specify and integrate components, printed circuit board development.• Utilize digital and analog design techniques.• Create system specification documents. Qualification Test Plans and Procedures in accordance with DO-160. Reliability and MTBF Documents in accordance with MIL-HDBK-217F. System Requirement Documents and Test Procedures.

• Worked to improve manufacturing process.  -Worked with Labview 6i. -Created and implemented new product production processes and procedures -Kept records of production problems to facilitate trend analysis and problem discovery. -Communicated with hardware and software design teams to improve production processes and procedures resulting in product improvement. -Communicated with outside vendors to improve processes and procedures resulting in product improvement.•… Show more • Worked to improve manufacturing process.  -Worked with Labview 6i. -Created and implemented new product production processes and procedures -Kept records of production problems to facilitate trend analysis and problem discovery. -Communicated with hardware and software design teams to improve production processes and procedures resulting in product improvement. -Communicated with outside vendors to improve processes and procedures resulting in product improvement.• Coordinated and gave technical instructions to technicians. • Proposed capital equipment expenditures. • Worked in Cleanroom Environment Show less

• Design Build Team Lead Engineer Supervised product development from conception to production. Successfully met design schedules. Provided manufacturing and technical support. Coordinated technicians.• FPGA design, specification and integration of components, printed circuit board development. Utilizing digital and analog design techniques.• Worked and familiar with C, Visual Basic, and VHDL languages. • Involved with Software Verification.• Created system… Show more • Design Build Team Lead Engineer Supervised product development from conception to production. Successfully met design schedules. Provided manufacturing and technical support. Coordinated technicians.• FPGA design, specification and integration of components, printed circuit board development. Utilizing digital and analog design techniques.• Worked and familiar with C, Visual Basic, and VHDL languages. • Involved with Software Verification.• Created system specification documents. Qualification Test Plans and Procedures in accordance with DO-160. Reliability and MTBF Documents in accordance with MIL-HDBK-217F. System Requirement Documents and Test Procedures. Show less

• Supported analytical products (Gas Chromatography Prepstation 7673 units) as a liaison between customers and in-house design engineers. • Assisted Research and Development in troubleshooting hardware and software problems and distributing service notes. • Work with outside vendors on Q.C. of parts and construction of PCBs. • Responsible for training entry-level technicians and field repair personnel.• Provided repair process evaluation data and documentation.• Received… Show more • Supported analytical products (Gas Chromatography Prepstation 7673 units) as a liaison between customers and in-house design engineers. • Assisted Research and Development in troubleshooting hardware and software problems and distributing service notes. • Work with outside vendors on Q.C. of parts and construction of PCBs. • Responsible for training entry-level technicians and field repair personnel.• Provided repair process evaluation data and documentation.• Received Award of Excellence FY’95 for Outstanding Customer Support Show less

• Responsible for testing and troubleshooting down to component level on various analytical products (integrators, 7673, GC, LC, disk drives). • Built prototype PCB from engineering schematics.

• Leading Petty Officer with security clearance.• Supervised department of 22 men, provided duty rosters, managed performance evaluation records, trained and monitored new personnel.• Maintained a broad range of instrumentation including Harpoon missile system and related fire control equipment.