Bruce Rioch Email and Phone Number
Co-founder & CEO at Action Apps | Owner at Powerful BI | Microsoft Partner | Specialists across the Power Platform | Turn data into insights | Simplify and automate processes with Custom Apps. at
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Action Apps
Bruce Rioch's Location
Hitchin, England, United Kingdom, United Kingdom
Bruce Rioch's Contact Details
Bruce Rioch work email
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Bruce Rioch personal email
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Bruce Rioch phone numbers
About Bruce Rioch
A commercially focused and dedicated Executive / Director with 30 years’ experience in UK Retail Banking. Has a broad experience in Data, Business Intelligence and Retail Banking. An excellent track record in delivering organisational change. People would describe me as an enthusiastic and empowering leader, who sets high standards, works co-operatively with key stakeholders and consistently delivers outstanding results.
Bruce Rioch's Current Company Details
Action Apps
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Co-founder & CEO at Action Apps | Owner at Powerful BI | Microsoft Partner | Specialists across the Power Platform | Turn data into insights | Simplify and automate processes with Custom Apps.
Bruce Rioch Work Experience Details
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Chief Executive OfficerAction Apps Sep 2020 - PresentLondon, England, United KingdomWe revolutionise athlete management by being the most reliable partner, providing innovative, secure, and customisable solutions. Our platform empowers teams and individuals with access to their own data, enhancing performance and productivity for sports organisations worldwide.
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OwnerPowerful Bi Jun 2020 - PresentUnited KingdomPowerful BI is a Microsoft Partner and Specialist across the Microsoft Power Platform.We turn data into insights, so that you can make great decisions for your business. We simplify and automate processes with Custom Apps, so that you get more productivity out of your business.We provide advisory services on building a Power BI Centre of Excellence, with focus on Power BI Architecture, Dashboard and Report creation, Design Best Practises, Data Model optimisation, End user adoption and maximising self-service capability.We provide advisory services on building robust Data Management & Data Governance Operating Models together with Data Policy & Control frameworks. -
Chief Data OfficerMetro Bank (Uk) Sep 2016 - Apr 2020London, United KingdomOverall accountability for Data Governance, Operational Data and Business insights within Metro BankEstablished an operating model for data governance, including roles and responsibilities for the governing body, data stewardship, data custodians, as well as compliance with the Bank’s Data Policies. Lead and manage the technical engineering team to build and maintain the Operational Data Store, Metro Bank’s Single Customer View, and the reporting & analytics capability through Microsoft Power BI. -
Director, Microsoft Technologies And Business InformationMetro Bank (Uk) Feb 2014 - Aug 2016London, United KingdomOwn and develop all of Metro Bank’s Microsoft capability to enable outstanding propositions to our Customers and Colleagues, and to provide the business intelligence that the Bank needs across all its Business units.This includes the driving the strategic direction of the Microsoft Dynamics CRM Online platform, incorporating SharePoint, knowledge-base, Social Listening and Dynamics Marketing.From a data perspective, lead the strategic agenda and delivery of enterprise-wide data and Business Intelligence capability through the development of a single operational data store and providing rich analytics, reporting and a self-service capability through Microsoft Power BI
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Business Lead - Customer Management PlatformMetro Bank (Uk) Dec 2012 - Jan 2014London, England, United KingdomUsing Microsoft Dynamics CRM, SharePoint Online and other O365 software, implemented a Customer Management platform that delivered on four key objectives. 1. A single customer view so that our colleagues had real time access and knowledge about the customers they talk to, feeling well informed to provide a first-class service experience2. A place to start, manage and escalate all our key operational processes.3. Support and manage our people in systematically identifying and engaging prospects, converting the business, and appropriately on-boarding the customer.4. Provide colleagues across the organisation with the right corporate environment, designed to ensure that our corporate and customer management platforms become our default way of working
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Sales Director, Customer ChannelsSantander Uk Feb 2012 - Dec 2012London, United KingdomA Director and member of the Management Committee of Santander Cards UK LTD with responsibility of delivering the sales objectives through all of the Santander UK channels (Branch, Telephony, Online and Direct) -
Performance DirectorBanco Santander Jun 2009 - Feb 2012Retail Distribution, London & South EastA Director level role with accountability of delivering strong sales, service and operational performance across c230 branches in the biggest Division within Santander UK -
Head Of Sales Strategy, Planning & Mi Delivery (Retail Distribution)Halifax Nov 2007 - Jun 2009Owner of the strategic sales plan and performance reporting for the HBoS branch network, Key activities include-Working with product areas and distribution directors to agree targets to ensure alignment with financial objectives, product and marketing propositions and sales force productivity expectations-Develop a sales target strategy for the retail network which compliments the sales forces and delivers against our sales targets, growth objectives and productivity plans.-Transform MI systems and solutions to enhance the sales analysis and management of network sales performance-Design and develop bonus / incentive schemes to drive sales and service performance of the retail network whilst maintaining cost of scheme within budget -
Head Of Performance (Retail Contact Centres)Hbos Jul 2006 - Nov 2007Accountable for the delivery of the product sales performance and lead generation across the call centre estate. (c6000 colleagues)Key activities include-Development of a CRM lead generation system to drive lead referrals from service transactionsRe-design of the colleague bonus scheme to drive high quality sales performance-Transformation of the sales and service MI systems from a disparate and aging set of systems to a single web based solution for all 6000 colleagues-Develop and implement new KPIs to drive the right behaviours and measure contact centre performance
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Head Of Sales Operations (London North Region)Hbos Jul 2005 - Jun 2006Provide powerful leadership to drive sales, service and operational performance across c200 branches in London. Key activities include-Role models and creates an environment that empowers managers and colleagues to deliver great performance -Performance Management through effective interpretation of trends, management of sales campaigns and product launches in a way that enthuses front line colleagues and gains their advocacy.-Leads the implementation of major change programmes, working with the Head office to ensure benefit realisation.-Directs, drives, coaches and inspires the regional operational teams to deliver a stepped change in business and risk performance-Guardian of quality sales and risk management, driving compliance with all legislative and regulatory requirements and ensuring a focus on cost management.
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Regional Mortgage Manager (London South)Hbos Feb 2004 - Jun 2005-Providing strong Leadership and Management to the Regions 75 Mortgage advisors to ensure delivery of the Mortgage and Protection objectives-Co-Designed and implemented the Regulated supervisory framework and operate as 2nd Line supervisor-Engage key stakeholder across the business to ensure strong collaboration cross sales forces
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Area Retail Manager (London City)Barclays Jun 2002 - Jan 2004 -
Area Retail Manager (Kensington)Barclays Nov 1999 - Jun 2002
Bruce Rioch Skills
Retail Banking
Strategy
Management
Crm
Banking
Change Management
Risk Management
Relationship Management
Stakeholder Management
Performance Management
Financial Services
Sales Management
Leadership
Coaching
Finance
Business Analysis
Portfolio Management
Financial Risk
Leadership Development
Business Transformation
Sales
Team Management
Customer Experience
Business Planning
Call Centers
Sales Operations
Retail
Business Relationship Management
Customer Service
Strategic Planning
Credit Cards
Business Process Improvement
Lead Generation
Business Strategy
Outsourcing
Governance
Marketing
Frequently Asked Questions about Bruce Rioch
What company does Bruce Rioch work for?
Bruce Rioch works for Action Apps
What is Bruce Rioch's role at the current company?
Bruce Rioch's current role is Co-founder & CEO at Action Apps | Owner at Powerful BI | Microsoft Partner | Specialists across the Power Platform | Turn data into insights | Simplify and automate processes with Custom Apps..
What is Bruce Rioch's email address?
Bruce Rioch's email address is br****@****net.com
What is Bruce Rioch's direct phone number?
Bruce Rioch's direct phone number is +4420340*****
What skills is Bruce Rioch known for?
Bruce Rioch has skills like Retail Banking, Strategy, Management, Crm, Banking, Change Management, Risk Management, Relationship Management, Stakeholder Management, Performance Management, Financial Services, Sales Management.
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